Convention Preview: Sylvie di Giusto on Moving from Autopilot to Intention

March 13, 2024 Duration: 03:10

Sylvie di Giusto previews what she will be covering in her 2024 MHEDA Convention Keynote, The Power of Choice, presented on Tuesday, April 23, 8:30 am – 9:30 am. Don’t miss this opportunity to learn about the profound impact of intention on personal, professional and organizational growth. Convention Overview     Register Now Keynote Presentation: The Power of […]

MHEDA Talks: Daniel McKinnon on MODEX 2024

March 1, 2024 Duration: 28:53

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Daniel McKinnon, Vice President of Exhibitions and Events at MHI, about the upcoming MODEX 2024 show. Daniel highlights the vast opportunities that attendees will have to network with industry professionals, see new and innovative products, learn from a wide variety of speakers, and of course have […]

MHEDA Talks: Steve Stasiukonis on Cyber Security Threats

February 15, 2024 Duration: 26:41

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Steve Stasiukonis, Founder and President of Secure Network Technologies about the biggest cyber security threats to your business, particularly ransomware and what you can do to help protect your data and prevent an attack. They also discuss how changes in technology and the workplace such […]

AI: Treasure Chest or Pandora’s Box?

February 9, 2024 Duration: 48:05

This presentation discusses how businesses can leverage Artificial Intelligence (AI) to create value. AI has been argued to be a force of disruption for businesses worldwide and in a wide range of sectors. Organizations implementing AI applications are expected to attain gains in terms of added business value, such as increased revenue, cost reduction, and […]

Economic Advisory Report: January 2024

January 31, 2024 Duration: 15:36

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and Download Free Report (member login required)

MHEDA Talks: Nate Storey on the MHEDA Convention Experience

January 22, 2024 Duration: 30:05

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Nate Storey, CEO & President of Storage Solutions and 2024 MHEDA Convention Chairman, about the experience of attending the MHEDA annual convention and how it can help grow your career and business. As convention chair, Nate is most excited to get in front of all […]

The Enormous Impact of Culture

January 19, 2024 Duration: 44:28

Organizational culture profoundly impacts everything that happens at our company. It impacts employee motivation, attitudes, performance, and satisfaction, It plays a pivotal role in recruitment and retention. It also influences innovation, collaboration, and adaptability, affecting how we respond to challenges and opportunities. In this session, the first of a three-part series, we’ll take a close […]

MHEDA Talks: American Logistics Aid Network on Charitable Activities

December 18, 2023 Duration: 29:32

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Kathy Fulton, Executive Director and Emilee Martichenko, Development Coordinator of the American Logistics Aid Network (ALAN) about how your company can give back to help disaster survivors and economically challenged communities through material handling equipment contributions, monetary donations, and your logistics expertise. MHEDA members have […]

MHEDA Talks: Liz Richards & Jeannette Walker Past & Future Perspectives

November 28, 2023 Duration: 33:06

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Liz Richards, MHEDA CEO, and Jeannette Walker, MHEDA Interim CEO about the leadership transition due to Liz’s approaching retirement on December 31, 2023, They reflect on past perspectives of the association and industry and look forward to the 2024 program schedule and future direction of […]

2023 Women in Industry Conference Recap

November 9, 2023 Duration: 01:12

On behalf of MHEDA, MHI and WERC, Thank You to the over 100 women representing 50+ material handling companies from across the country who attended the 2023 Women in Industry Conference on November 2 at the Loews Chicago O’Hare hotel in Rosemont, IL. Together we spent the day learning, connecting and enjoying MORE. Thank you […]

How Cybercriminals are Targeting Material Handling Businesses and Compromising the Supply Chain

October 30, 2023 Duration: 52:27

In an era dominated by digital technologies, material handling dealerships find themselves more vulnerable than ever to cyber threats. Cyber Threat Actors have determined that all areas of logistics, shipping and transportation are lucrative markets to attack. With dealerships having a reliance on interconnected systems, cloud computing, and the Internet of Things (IoT), exposes these […]

Economic Advisory Report: October 2023

October 27, 2023 Duration: 18:31

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and Download New Report and Archived Reports (member login required) Ten Key Insights from the Q4 2023 MHEDA/ITR Report “The […]

MHEDA Talks: Brian Bluff on AI Tools for Marketing

September 21, 2023 Duration: 31:24

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Brian Bluff, CEO and Co-Founder of Site-Seeker, about AI tools and trends in marketing including how AI is changing the marketing landscape, best practices when using AI tools for content writing, improving SEO with AI, advanced AI data analytics, cautions and pitfalls of using AI, […]

MHEDA Talks: Jeff & Tyler Stohr on Automation Solutions

August 28, 2023 Duration: 36:24

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jeff Stohr and Tyler Stohr of Conveyer & Caster-Equipment For Industry about the role of technology in our future, the challenges of designing and implementing automation solutions, the biggest market drivers that are impacting supply chain companies today, the technologies that will have the biggest […]

How Your Dealership Can Take Advantage of CFT (Certified Forklift Technician) Certification

August 24, 2023 Duration: 29:23

The shortage of highly skilled forklift technicians continues to be an ongoing trend that presents significant hiring challenges to dealerships of all sizes. To combat this, many dealerships report that they have recruited automotive technicians into their industry or look for students who are in programs like hydraulics, diesel, and industrial maintenance because there is […]

2023 Emerging Leaders Conference Recap

August 18, 2023 Duration: 02:56

On behalf of MHEDA, MHI and WERC, thank you to the more than 70 young professionals representing almost 50 material handling companies from across the country who attended the 2023 Emerging Leaders Conference on July 27 at the Loews Chicago Hotel. Together we spent the day learning about the power of words and sharing ideas […]

Economic Advisory Report: July 2023

July 25, 2023 Duration: 19:34

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and Download New Report and Archived Reports (member login required) Ten Key Insights from the Q3 2023 MHEDA/ITR Report: “Where […]

The Wild Wild West of Marketing Technology

June 23, 2023 Duration: 54:58

Digital marketing today is made up of two key components: having the knowledge, skill, and expertise to build a strategic program + having the right tools in place to get the job done. It can be extremely intimidating for today’s business leaders to know the best marketing technology available. “I don’t know what I don’t […]

MHEDA Talks: Jim Bunsey on Propane as a Clean Energy Source

June 21, 2023 Duration: 26:30

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jim Bunsey of the Propane Education & Research Council (PERC) about how propane can be used as a clean energy source to help decarbonize your operations. Jim discusses the advantages of propane as well as how it can be used together with other power sources. […]

Macroeconomics: B2B Capex, Inventories, and Investment Considerations

June 15, 2023 Duration: 43:15

A slowing macro economy is a headwind for investment, affecting everything from capacity planning to capital expenditures and inventory levels. The pandemic-era swings in both supply and demand are calming, but persistent uncertainties – the war in Ukraine, the Fed’s interest rate policy, and the severity and longevity of the economic downturn – all cloud […]

DSC 102: What are the Results & How Do I Use in My Business

June 9, 2023 Duration: 56:07

MHEDA has been dedicated to offering benchmarking resources to help members understand their profitability level and how they compare to their competition. The DSC Survey & Report is a tool that allows forklift dealerships, storage & handling distributors and systems integrators to confidentially submit financial data and in return receive a customizable, interactive dashboard for […]

How Sales and Marketing Can Work Together to Close More Deals

May 19, 2023 Duration: 46:03

Sales and marketing have historically been at odds with one another. “Give us more leads!” sales says. “We gave you leads, how about you actually close them!” marketing responds. Without the right expectations, collaboration structure, or proper tools – it’s easy to see the waste, cost and negativity that can exist when these teams aren’t […]

MHEDA Talks: Jinger McPeak on Hiring for Culture

May 17, 2023 Duration: 30:57

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jinger McPeak of Ethium by EControls about the importance of workplace culture and finding employees that fit with your culture. Jinger offers real-life examples of how to interview candidates to assess if someone has the right balance of technical skills and the personality to fit […]

Thank you for attending the MHEDA 2023 Convention!

May 15, 2023 Duration: 03:29

The Human Factor is hundreds of material handling industry professionals coming together in person for a few days to connect, learn, and share. Thank you to the nearly 700 MHEDA members and guests representing over 250 companies that joined us at the Grand Hyatt in Nashville. MHEDA’s leadership and staff are extremely grateful for your continued support […]

Macroeconomics: Commodity and Input Prices

May 11, 2023 Duration: 43:38

Volatile commodity prices made it difficult for the distribution community to predict input costs and manage budgets since the start of the pandemic. The fallout of this volatility included squeezed margins and pressured profitability for distributors across a spectrum of industries. The slowing macro economy reflects a pivotal change from the aggressive pace of business […]

Emerging Leaders Conference: Word Power

May 1, 2023 Duration: 00:49

Words have power. As emerging leaders, the words we use with our teams, our peers and our customers all matter. After several challenging years, your people, peers and fellow professionals want to hear from you. Join MHEDA, MHI and WERC on July 27 in Chicago for a one-day Emerging Leaders Conference. We promise you a […]

Economic Advisory Report: April 2023

April 28, 2023 Duration: 13:01

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login). Download Full Report  

MHEDA Talks: Caster Concepts on Social Responsibility

April 21, 2023 Duration: 26:41

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Bill Dobbins and Caroline Hurteau of Caster Concepts, about corporate social responsibility and how they practice conscious capitalism to positively impact their families, communities, and customers through their Caster Cares program.   Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry […]

Macroeconomics: Inflation and Interest Rates

April 14, 2023 Duration: 46:11

The US economy is firmly on the back side of the business cycle. Further deceleration lies ahead, but the severity and longevity of the downturn is uncertain. Does a recession loom, and if so, how harshly will it affect distributors? Furthermore, inflation continues to run hot, and the Federal Reserve is determined to combat it […]

The Importance of a Multi-Channel Marketing Program

April 7, 2023 Duration: 53:21

Just like diversifying a financial portfolio, it’s best to have an omnichannel approach when it comes to marketing. This means making sure you’re present, active, and engaged across multiple channels. The average buyer today has 20-30 touchpoints with a brand before making a purchase. And those touchpoints are certainly not coming from one single channel. […]

DSC 101: How & Why to Participate in this Benchmarking Survey

March 14, 2023 Duration: 29:11

Are you curious about the DSC Survey but unsure what it entails? This presentation shows how to use this benchmarking tool and why members see value in participating. You will learn: What data is needed to participate? How is my data being used? Who is Mackay Research Group? Who in my company should get involved […]

Technology Strategies for Navigating Your Business

March 13, 2023 Duration: 01:01:43

Mobile tech, office collaboration techs, customer relationship management, artificial intelligence, augmented reality, cyber-security…these are only a few of the major technology trends that are having a significant impact on how we do business, generate leads, sell and service our customers, both now and in the future. Join Gene Marks for a review of the hottest […]

MHEDA Talks: Judy Hoberman on Communications and Networking

March 13, 2023 Duration: 24:54

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with sales-leadership trainer and coach, Judy Hoberman, about the importance of communications and networking in business including barriers to effective communications, listening skills, generational differences, the effect of remote and hybrid employees, networking tips, and more.  Learn more from Judy during the MHEDA women in industry […]

Employee Strategies for Navigating Your Business

February 28, 2023 Duration: 59:05

One of the biggest challenges faced by business owners today is attracting and retaining great people. During this entertaining and fast moving session, Gene touches on some of the most important employee related issues in your company including: How trends and regulations in minimum wage, paid time off, and overtime will impact your ability to […]

MHEDA Talks: Meridith Elliott Powell on Succeeding in Times of Disruption

February 23, 2023 Duration: 23:49

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with hall of fame speaker, Meridith Elliott Powell, about how companies can succeed in times of disruption, finding and developing top talent, artificial intelligence, change management, and more.  Hear Meridith live at the 2023 MHEDA Annual Convention where she will be presenting the General Session, “Thrive: Turning […]

Connecting Passion, Purpose, and Culture – Leadership from the Inside Out

February 11, 2023 Duration: 56:36

These are incredibly trying times. Now more than ever, it’s important that we take great care of ourselves so that we deliver great care to those we serve. The session will include lessons learned from working with hundreds of organizations along with evidence-based research on these topics. You’ll leave the session with ideas and strategies […]

Stand Out Communications

February 10, 2023 Duration: 01:04

Communication comes in many forms and is different between genders, generations and industries. In order to build our business relationships, we must learn the proper way to communicate with each other. Join MHEDA for an interactive and engaging discussion around how women can strategically communicate. This skill is not only relevant, but critical. “Stand Out […]

Cash Flow Strategies for Navigating Your Business

February 2, 2023 Duration: 01:01:49

Managing cash flow continues to be one of the biggest issues small business owners face. Almost two thirds of small business owners are regularly stressed or have anxiety about cash flow concerns. In this economic downturn never has intelligent cash flow management been more important. Gene Marks will discuss some of the latest trends, technologies, […]

MHEDA Talks: John Paxton on Promat 2023

January 30, 2023 Duration: 30:29

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with John Paxton, CEO at MHI, about the upcoming Promat 2023 show. John discusses the opportunities at the show to see the latest products, learn from expert speakers, network with industry professional, and have fun.  More About PROMAT 2023 Discover the latest solutions to move your […]

Winning the War for Talent: Comprehensive Review of Building a Talent Strategy

December 22, 2022 Duration: 27:39

In this 6th and final webinar in the series, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will complete the journey with a comprehensive review of what it takes for companies to develop and continuously improve a cohesive and intentional talent strategy at the senior management level. It will include specific recommendations […]

MHEDA Talks: Katie Yates on Gender Differences in the Workplace

December 22, 2022 Duration: 26:06

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Katie Yates, Equipment Distribution Manager at Carolina Handling, about gender differences in the workplace, benefits of a diverse team, women in leadership, the importance of mentors, and more.   Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on […]

MHEDA Talks: Alex Reed on the Customer Experience

November 29, 2022 Duration: 23:49

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Alex Reed, Chief Commercial Office at Vsimple, about the importance of the customer experience, how that experience is effected by internal processes, how to implement new technologies to improve employee and customer experiences, and more.   Stay tuned for more episodes of the MHEDA Talks podcast series when […]

MHEDA CEO Liz Richards Announces Retirement

November 28, 2022 Duration: 01:50

After 27-plus years at the helm of MHEDA, Liz Richards, CEO has announced that she will be retiring on December 31, 2023. “It has been an incredible experience to work with so many professionals in MHEDA, the Board of Directors, the membership and of course, the amazing team of associates who work tirelessly to bring […]

2022 Women in Industry Conference Recap

November 15, 2022 Duration: 03:13

On behalf of MHEDA, MHI and WERC, Thank You to the nearly 70 women representing 30+ material handling companies from across the country who attended the 2022 Women in Industry Conference on November 2 at the Loews Chicago O’Hare hotel in Rosemont, IL. Together we spent the day learning, connecting and Recalibrating. Thank you event […]

MHEDA Talks: Rob Polich on Marketing Strategies

October 31, 2022 Duration: 23:18

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Rob Polich, VP of Sales & Marketing at Superior Fabrication, about the changing role of marketing, developing go-to-market strategies, focusing on the customer, and more.   Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends […]

Winning the War for Talent: Attract, Hire, and Retain Your Most Valuable Asset

October 24, 2022 Duration: 29:58

In this fifth of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will summarize the key pillars of talent strategy and highlight the “low-hanging fruit” areas that can help businesses become better at attracting, hiring, and retaining workers. The intent it to provide companies with actionable and practical advice that […]

MHEDA Talks: Robin Ritz on Work/Life Balance

September 29, 2022 Duration: 31:44

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Robin Ritz, Creative Visionary at InCord, about work/life balance including identifying causes of a poor balance, setting boundaries, saying no when necessary, creating a culture that supports a healthy balance, and more.   Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry […]

Toxic Employees and the Behavior You Tolerate

August 29, 2022 Duration: 50:52

An organization’s culture is reflected in its team member’s everyday behaviors. It’s evident in employees’ attitudes about their work, how well they collaborate, and how they interact with customers and each other. Consequently, culture has an enormous influence on a company’s potential for success. But a company’s culture will only be as good as the […]

MHEDA Talks: John Clark on Market Trends in Supply Chain

August 24, 2022 Duration: 26:00

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with John Clark, Director of Marketing at Steel King Industries about market trends in supply chain from market drivers of access to labor to automation.  Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

Winning the War for Talent: Top Factors in Talent Retention

August 19, 2022 Duration: 32:44

In this fourth of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will focus on the third pillar of talent strategy: retaining your company’s impact players. We will explore the reasons why workers choose to leave organizations, identify the top predictors of turnover, and convey the leading factors that drive […]

MHEDA Talks: Jeremy Wall on the Importance of Professional Development

July 21, 2022 Duration: 34:51

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jeremy Wall, CEO and Co-Founder of GoalMakers about the importance of professional development at all stages of your career and about MHEDA’s Master Manager 10-week program. You can learn more and register for the Master Manager program at www.mheda.org/master-manager. .  Stay tuned for more episodes of the MHEDA Talks […]

MHEDA Talks: AJ Meyer on Robotics and Automation

June 24, 2022 Duration: 29:01

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with AJ Meyer, CEO of Pickle Robot Co about the benefits of robotics and automation in material handling. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

WEX Fuel Savings Program

June 21, 2022 Duration: 06:41

Your MHEDA membership can help you reduce the impact of rising fuel costs! MHEDA has partnered with Savings4Members to offer discounts on many business services including exlusive savings with WEX fuel cards. These cards offer the following benefits: Free to enroll (all set up and card fees waived) Accepted at over 95% of gas stations […]

Winning the War for Talent: Effective Hiring Strategies

June 10, 2022 Duration: 34:33

In this third of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will explore the second pillar of talent strategy: effective hiring practices. We will evaluate how well your HR department is prepared for the challenges of today’s labor market. We’ll discuss the various methods of getting the word out […]

Why Are There So Many Hackers?

June 3, 2022 Duration: 57:37

The number of hackers and the number of organizations getting hacked has exploded. Organizations around the globe have experienced an exponential number of attacks against their networks, employees, vendors and intellectual property. This webinar explores the world of cyber criminals and how easy it is to become a cyber threat actor. With today’s threat actors […]

MHEDA Talks: Steve Harrington on Automation & Technicians

May 24, 2022 Duration: 35:22

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Steve Harrington, Industry Liaison at National Center for Supply Chain Automation, about the importance of automation technicians and upskilling technicians. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA […]

How Your MHEDA Membership Can Save You Thousands

May 18, 2022 Duration: 25:48

Are you overspending on the everyday expenses that keep your business running? Your MHEDA member benefits can help you double-check. As a MHEDA member, you could pay less for credit card processing, payroll, uniforms, fuel, office supplies, shipping, and much more. If you’re not already using your membership to cut costs and boost profitability, this […]

Onboarding & Integrating New Employees to your Team

May 16, 2022 Duration: 56:01

A new employee’s first week on the job may be the most important week in their entire career with you. It’s essential to have an Onboarding process in place that sets the right tone and provides clear expectations for our new team members. As we build a great culture, it’s critical that we bring our […]

Thank you for attending the MHEDA 2022 Convention!

May 10, 2022 Duration: 02:50

Thank you so much to the nearly 600 MHEDA Members representing over 200 companies from around the world that joined us April 23-27 at the Loews Sapphire Falls in Orlando, Florida. It was so amazing to see the Material Handling community together again for a few days of learning, networking, giving back and having fun. […]

Economic Insight: Accurately Prepare for Tomorrow

May 10, 2022 Duration: 01:03:00

Key segments of the US and global economy are experiencing a decelerating rate of rise while others are accelerating. In this session presented at the 2022 MHEDA annual convention, Brian Beaulieu assessed the input from proven leading indicators to determine the opportunities and risks for the remainder of 2022 and for 2023 in pertinent segments […]

Stop Today’s Hackers – What MHEDA Members Need to Know

May 10, 2022 Duration: 57:04

This wasn’t the typical cybersecurity presentation at the 2022 MHEDA annual convention. Mike has an uncanny ability to transform complex computer topics into something easy for everyone to understand which earns him a stellar reputation among clients and colleagues as a go-to IT cybersecurity resource. He’s given more than 1500 keynotes and presentations and knows […]

MHEDA Women in Industry Giving Back

May 5, 2022 Duration: 02:10

Over 75 women in the material handling industry came together during the 2022 MHEDA annual convention to make a difference in the lives of women and children in Orlando. During the women in industry breakfast, attendees came together with the One Heart for Women and Children organization to pack hygiene and food bags. Over 1,000 […]

Winning the War for Talent: Attracting Top Talent

April 22, 2022 Duration: 34:21

In this second of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will focus on the first pillar of talent strategy: attracting workers to your organization. He will review the factors that candidates consider when assessing company attractiveness and identify the key elements that make an organization attractive to top […]

MHEDA Master Manager

April 19, 2022 Duration: 01:20

MHEDA Master Manager is coming back for its second year, this time, as a ten-week facilitated e-Learning program! In addition to the e-Learning, every two weeks you will have the opportunity to participate in a live Zoom meeting with fellow MHEDA Members and learn from subject matter experts. Master Manager is designed to help you […]

MHEDA Talks: Ryan Howard on Employee Retention

April 15, 2022 Duration: 34:30

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Ryan Howard, President at RMH Systems, Inc., about the very hot topic of employee engagement and retention. In this episode, learn how employee engagement effects employee retention. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought […]

Vstudio Interview with Liz Richards about Balancing Humanity & Automation

March 31, 2022 Duration: 20:20

In this Vstudio Industry Interview, Alex Reed sits down with Liz Richards, CEO of MHEDA, to share some insights of what they are seeing across the industry, her predictions for the future of manufacturing and distribution, and details about the MHEDA convention in April 2022. Visit Vstudio, powered by Vsimple, for exclusive content to help […]

Why Accountability Is The Most Important Part Of Culture

March 25, 2022 Duration: 52:44

Lack of accountability is a recipe for a dysfunctional workplace. And the absence of accountability goes beyond affecting your workforce, it is guaranteed to trickle down into the customer experience. But how can you as a leader actually make accountability stick in your organization? Takeaways The difference between responsibility & accountability How to embed & […]

Rental and Used Equipment Market Trends

March 22, 2022 Duration: 47:24

This member to member webinar with Rouse Services will give you access to insights around how leading material handling and construction equipment distributors leverage competitive benchmarking to make better informed decisions and provide an update on current rental and used equipment market trends in the material handling space. Participating distributors can use this information to […]

MHEDA Talks: Todd Cohen on Building a Sales Culture

March 17, 2022 Duration: 28:06

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Todd Cohen, CSP, Sales Speaker and Author. Todd shares his vision of how everyone in your company is a sales person, and how creating a silo culture can slow your business growth. Join Todd in one of his two sessions at the MHEDA […]

MHEDA Talks: Jerry Weidmann on Branding

February 22, 2022 Duration: 32:53

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jerry Weidmann, President of Wolter, Inc. on branding. Jerry provides insight of transitioning a company’s brand from multiple names under one umbrella. Jerry explains a smooth transition from all aspects of the company, including internal planning to customer perception, and much more. Stay […]

Winning the War for Talent: Current State of the Labor Force

February 18, 2022 Duration: 34:05

In this first of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will provide a labor market update from a recruiter’s perspective. He will assess the current state of the labor force in the US, discuss the implications for companies trying to attract, hire, and retain workers in a candidate-driven […]

Financial Benchmarking with the DSC Report

February 12, 2022 Duration: 00:31

Access to financial benchmarking data will help you plan for the future. The MHEDA DSC (Distributor Statistical Comparison) Report is a financial benchmarking study that reviews and compares MHEDA distributor member companies to give you customized data and insights on three important profit drivers: Growth, Gross Margin, Expenses. The report is based on financial data […]

How To Identify Leads In The Age Of Privacy

February 11, 2022 Duration: 54:24

The bulk of your advertising dollars are going to waste. 97% leave your website without contacting you. The technology is here. You must identify these unknown website visitors. By mining through your data and connecting it to your CRM, you can more efficiently connect with your leads and turn them into paying customers. Takeaways: Why […]

What Dealers Need To Know About Local Search

January 31, 2022 Duration: 01:01

If your dealership has a physical storefront, you must be focusing on “local search” to be seen online by your customers. Along with Google’s changing algorithm, there’s an abundance of new ways to be recognized locally and be the most prominent business ranking in your area. From enhancing your Google My Business listings to generating […]

Economic Advisory Report: January 2022

January 27, 2022 Duration: 10:18

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Tom Albero, John Gelsimino, and Katie Richards on MHEDA’s DSC Survey

January 14, 2022 Duration: 38:08

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Tom Albero, John Gelsimino, and Katie Richards. They discuss the benefits and updates to MHEDA’s DSC Survey. Benchmark your company performance and join us for the roundtable discussion for the Industrial Truck Results at the 2022 MHEDA Convention in Orlando. Members can learn […]

Truck Freight and the US Economy

December 15, 2021

Delivered by Truckstop.com, this presentation will focus on how the trillion-dollar US Freight Transportation Marketplace impacts the Global Supply Chain, the US Economy and US consumer. The presentation will also include an outline the leading indicators of how the US Economy will grow out of the unprecedented “pandemic” year and what the new normal will […]

MHEDA Talks: Kelly McDonald on Diversity in the Workplace

December 14, 2021 Duration: 33:14

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Kelly McDonald, speaker of author of 4 best selling books. They discuss the how diversity impacts the workplace and how to recruit a more diverse workforce. Purchase Kelly’s latest book, It’s Time to Talk About Race at Work, at Amazon or wherever books […]

Protect Your Business Against ADA Non-Compliant Website Lawsuits

December 10, 2021 Duration: 45:54

ADA-compliant websites have become a trendy topic over the past few years. But not for positive reasons. Websites continue to lag behind the times and with it, the number of lawsuits relating to ADA Title III (the specific section of the ADA that refers to private businesses) have skyrocketed. Protect your business from the vultures […]

How to Build a High Performing Culture

December 2, 2021 Duration: 59:50

Looking at the culture of your organization and deciding to become intentional about your company’s culture is a great place to start. World-class organizations have long recognized the powerful influence their cultures have on the performance of their people, and by extension, the performance of their companies. Not surprisingly, while most organizations allow their cultures […]

MHEDA Talks: Troy Donnelly on Automation Trends and Technology

December 1, 2021 Duration: 21:58

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Troy Donnelly, VP of Integration and Solution Strategy, Toyota Advanced Logistics North America (TALNA). They discuss the latest trends and technologies in automation, how the industry is responding, and what to expect in the next 5-10 years. Members can register for the full […]

Economic Update November 2021

November 30, 2021 Duration: 30:00

There is no crystal ball, but forecasting is the next best thing you can do to predict your business’s economic future. MHEDA is offering members a FREE monthly update, sponsored by East Penn Manufacturing, with ITR Economics to help plan during these unpredictable times. Find more economic resources at www.mheda.org/economy.

Join the MHEDA Community

November 18, 2021 Duration: 02:05

MHEDA serves over 600 member companies and 5,000+ individuals in the material handling industry with a variety of education programs, networking opportunities, and other business resources. Find out how to become part of our growing community at www.mheda.org/membership.

Economic Advisory Report: October 2021

October 27, 2021 Duration: 06:35

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

Economic Update October 2021

October 19, 2021 Duration: 28:58

There is no crystal ball, but forecasting is the next best thing you can do to predict your business’s economic future. MHEDA is offering members a FREE monthly update, sponsored by East Penn Manufacturing, with ITR Economics to help plan during these unpredictable times. Find more economic resources at www.mheda.org/economy.

Implementing Vaccine Requirements

September 23, 2021 Duration: 01:08:00

With increasing concerns that the COVID-19 Delta variant is going to hamper the ability of the U.S. economy to fully reopen, some are looking to the private sector to mandate COVID-19 vaccinations for employees and invited guests to employer worksites. This webinar, presented by AED – Associated Equipment Distributors, features a panel of three trial […]

Economic Update September 2021

September 23, 2021 Duration: 28:09

There is no crystal ball, but forecasting is the next best thing you can do to predict your business’s economic future. MHEDA is offering members a FREE monthly update, sponsored by East Penn Manufacturing, with ITR Economics to help plan during these unpredictable times. Find more economic resources at www.mheda.org/economy.

Material Handling as a Career Path

September 15, 2021 Duration: 03:02

Working directly with members, this video has been created by MHEDA & MHI for our member companies to use on your own website. It is intended to help communicate to students and recent graduates the vast opportunities and career paths available in the Material Handling and Supply Chain industry – and will help you attract the young, […]

A Day in the Life of a Forklift Technician

September 15, 2021 Duration: 03:23

To help students get started on their path to becoming a forklift technician, MHEDA has partnered with MSSC to develop a Certified Forklift Technician Program. Exclusive Benefit for MHEDA & MHI Member Companies! Place this FREE video on your company’s website to retain and recruit top talent. Find out more at mheda.org/industry-career-video

Remote Workforce Best Practices for Material Handling Organizations

August 25, 2021 Duration: 02:12

Learn best practices, ideas and advice for managing and engaging a remote workforce. Find more remote & hybrid workforce resources at www.mheda.org/remote

MHEDA Talks: Lorie Leitner and Red Andal on Marketing

August 23, 2021 Duration: 35:16

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Lorie Leitner of ProLift Toyota Material Handling and Red Andal of Liftow Limited. They discuss the role of marketing in the material handling industry, effective marketing strategies, and how to create and distribute relevant content. Stay tuned for more episodes of the MHEDA […]

MHEDA Talks: Irene Holley on Employee Engagement & Culture

July 30, 2021 Duration: 22:04

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Irene Holley, Chief of Staff at Alliance Material Handling. They discuss how to engage employees and make them feel valued through company culture and communication. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders […]

Material Handling Sales Basics

July 23, 2021 Duration: 01:52

Learn how to sell more at higher gross margins by focusing on the customer instead of the stuff. Industry veteran, Gary Moore, presents an 18 part material handling specific online course that is great for those new to the industry and a timely refresher for experienced industry salespeople. This course is available exclusively to members […]

Material Handling Bootcamp Training Series

June 25, 2021 Duration: 01:39

Do you need to teach employees practical fundamentals about the material handling industry? The Material Handling Bootcamp complete 6 part series covers all aspects of the material handling industry, making it an ideal training tool for both employees that are new to the industry and experienced veterans who need additional knowledge. The courses are available […]

Reputational Risk in the Age of Social Media

June 21, 2021 Duration: 40:52

If your company were hit with bad news, a damaging allegation or ugly lawsuit, would your reputation survive the media storm? Social media ubiquity and heightened public sensitivities add up to new and greater risks for companies … and greater need for speed when issues arise.

Economic Update June 2021

June 15, 2021 Duration: 30:33

There is no crystal ball, but forecasting is the next best thing you can do to predict your business’s economic future. MHEDA is offering members a FREE monthly update, sponsored by East Penn Manufacturing, with ITR Economics to help plan during these unpredictable times. Find more economic resources at www.mheda.org/economy.

Learn More about MHEDA’s MVP Program

June 1, 2021 Duration: 01:05

Thinking about becoming a MHEDA MVP? Watch this video to learn more and also get fellow MHEDA Members’ perspective about what it means to their business to be an MVP.

Demonstrate Your Commitment with the MHEDA’s MVS Award

June 1, 2021 Duration: 01:30

Introducing the MVS or Most Valuable Supplier Award, a recognition awarded to MHEDA suppliers who have proven excellence based on a set of requirements. Visit MHEDA.org/MVS for more information.

Economic Update May 2021

May 26, 2021 Duration: 30:20

There is no crystal ball, but forecasting is the next best thing you can do to predict your business’s economic future. MHEDA is offering members a FREE monthly update, sponsored by East Penn Manufacturing, with economist and forecasting expert Alex Chausovsky, Senior Business Advisor, ITR Economics, to help plan during these unpredictable times. Find more […]

MHEDA Talks: Dave Baiocchi on the Customer Experience

May 18, 2021 Duration: 34:34

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Dave Baiocchi, President and Owner of Resonant Dealer Services. They discuss the importance of developing a customer experience strategy including seven questions to ask yourself, aligning your messaging with your value proposition, and how to measure the customer experience vs performance. Stay tuned […]

Expand Your Professional Horizons with MHEDA’s LMS

April 30, 2021 Duration: 02:09

Have you heard about MHEDA’s best kept secret?  Our Learning Management System or LMS is a Member only resource designed to provide you with a modern way to enhance your professional career development and track your learning progress. Start your journey at mheda.org/lms!

Economic Update April 2021

April 22, 2021 Duration: 33:03

There is no crystal ball, but forecasting is the next best thing you can do to predict your business’s economic future. MHEDA is offering members a FREE monthly update, sponsored by East Penn Manufacturing, with economist and forecasting expert Alex Chausovsky, Senior Business Advisor, ITR Economics, to help plan during these unpredictable times. Find more […]

MHEDA Talks: Bill Kaiser on Company Culture

April 19, 2021 Duration: 28:28

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Bill Kaiser, VP of Sales for CultureWise. They discuss the importance of company culture and how to establish a culture to take your company to the next level. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview […]

Forklift Bootcamp

March 29, 2021 Duration: 05:25

New employees will have the best chance to succeed if they first gain a basic understanding of our industry, our products, and our terminology. The full Forklift Bootcamp 5 part series, presented by Dave Baiocchi, President, Resonant Dealer Services LLC, is available to members through the MHEDA Learning Management System and includes almost 4 hours […]

MHEDA Talks: Holly Duddy on Recruiting Technicians, CFT, and Diversity

March 22, 2021 Duration: 25:01

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Holly Duddy, Corporate Recruiter, ProLift Toyota Material Handling. They discuss the challenges of recruiting technicians, the certified forklift technician (CFT) program, culture, diversity, and more. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders […]

Economic Update March 2021

March 21, 2021 Duration: 31:43

There is no crystal ball, but forecasting is the next best thing you can do to predict your business’s economic future. MHEDA is offering members a FREE monthly update, sponsored by East Penn Manufacturing, with economist and forecasting expert Alex Chausovsky, Senior Business Advisor, ITR Economics, to help plan during these unpredictable times. Find more […]

Hiring Best Practices for Material Handling

March 5, 2021 Duration: 46:54

Hiring the right candidate is never an easy task. What you should really consider is to hire smart. Bringing on new employees is only one piece of growing your teams. Yes, you need to get resumes, interview, discuss, re-interview and offer. However, it does not end when the candidate signs an offer. In this presentation, […]

MHEDA Talks: Judy Hoberman on Culture & Women in Leadership

February 22, 2021 Duration: 28:04

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with speaker and author, Judy Hoberman. They discuss workplace culture, gender differences, women in leadership, building relationships, and more. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

Economic Update February 2021

February 19, 2021 Duration: 31:43

There is no crystal ball, but forecasting is the next best thing you can do to predict your business’s economic future. MHEDA is offering members a FREE monthly update, sponsored by East Penn Manufacturing, with economist and forecasting expert Alex Chausovsky, Senior Business Advisor, ITR Economics, to help plan during these unpredictable times. Find more […]

Insurance Programs: How They Improve, Protect and Reduce Costs

February 18, 2021 Duration: 27:35

Jim Ricker, CEC, JT Bates Insurance Group/Ricker & Associates, will help you understand the benefits of insurance programs and how they can improve, protect, reduce cost, but more importantly how to protect your valued assets in the event of a loss, including cataclysmic loss. Jim will discuss loss control, prevention and the different types of […]

Showcase Yourself and Network on LinkedIn

February 8, 2021 Duration: 54:51

Joyce Feustel, Founder of Boomers’ Social Media Tutor, shares some simple changes you can make to your LinkedIn profile to showcase yourself better on this dynamic social media tool. In addition, she demonstrates how to strategically connect and communicate with others on LinkedIn as well as how to share information to enhance your professional reputation.

Service Team Metrics & Leadership Development

January 27, 2021 Duration: 03:10

How do you get a struggling service department on the right track to growth? Learn how to develop metrics and create an environment of teamwork and leadership development to build high performance teams in your service department. The full course, Service Team Metrics & Leadership Development, presented by MHEDA Member Jeff Morris, Corporate Service Manager, […]

Economic Update January 2021

January 22, 2021 Duration: 35:21

There is no crystal ball, but forecasting is the next best thing you can do to predict your business’s economic future. MHEDA is offering members a FREE monthly update, sponsored by East Penn Manufacturing, with economist and forecasting expert Alex Chausovsky, Senior Business Advisor, ITR Economics, to help plan during these unpredictable times. In this […]

MHEDA Talks: Gary Moore on Objective Based Selling and Building Relationships

January 19, 2021 Duration: 28:20

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with industry veteran Gary T. Moore. They discuss objective based selling, building relationships, and the long term effects of the pandemic on sales strategies and processes. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders […]

Employee Retention and Culture in the Age of COVID-19

December 8, 2020 Duration: 02:55

The COVID-19 pandemic has impacted the material handling industry in many ways. From the availability of steel, to increased lead times, to an increased emphasis by customers on automation.

On-Boarding Remote Employees

December 3, 2020 Duration: 37:24

We’ve all been there. We’ve been the new person. And for many of us, we’ve also been the person responsible for the new person. Learn how to create a consistent and stable on-boarding program to make a lasting impression on your new employees and give them the best chance to be successful at your company. […]

Tax Relief Incentives for the Material Handling Industry

September 24, 2020 Duration: 31:28

During these challenging times, business owners are looking for additional relief solutions. It’s the ideal time to learn about an existing, key tool for American economic revival: The Research and Development (R&D) Tax Credit. In this member to member session, Tracy Lustyan, Managing Director of the Great Lakes Region for alliantgroup, explains the differences between […]

Developing and Engaging with Customers in a Virtual World

September 21, 2020 Duration: 03:11

The COVID-19 pandemic has forced companies across the material handling industry to adopt a remote business model.

Managing Your MHEDA.org Profile

September 10, 2020 Duration: 08:23

You can now edit your personal and company profiles online at www.mheda.org. It’s very important to keep this information updated to help potential customers find you! Watch this video tutorial to learn how to view and update your profile.

Video is Essential!

September 1, 2020 Duration: 45:40

Make sure you are maximizing your distribution channels. There are so many video types to consider: testimonials, company backgrounders, animation explainers, animated gifs, product reviews, and more. Once you have chosen the most impactful video type for your company goal, take advantage of all that video marketing has to offer. Sara Park, account manager and […]

Connect with People Through LinkedIn Sales Navigator

August 21, 2020 Duration: 48:14

The average cost to attend a tradeshow: $3000. The average cost of LinkedIn Sales Navigator: $70/mo. Invest in this powerful communication and messaging tool that you have at your fingertips. Mine through thousands of potential contacts with ease and keep your prospect list organized for more effective prospecting and selling – all within a digital […]

Email is the #1 Social Platform: Now You’re Being Forced to Use It Better

August 14, 2020 Duration: 43:48

With salespeople relying more on digital assets, this session will teach you how to build impactful, robust email marketing programs to reach, connect, and persuade your audience. The greatest return on investment can come directly from the people you know: those in your owned database. Because of costs associated with email marketing, it’s a lightweight […]

ESOPs 101: Employee Stock Ownership Plans

July 17, 2020 Duration: 31:53

This presentation will cover the basics of ESOPs. Nick Francia, partner of The Capital ESOP Group – UBS Wealth Management and a nationally-recognized speaker on the topic of ESOPs, will start with an overview of the different internal and external options that a business owner has to sell or transition their privately-held business. From there, he […]

Material Handling Business Trends: Returning to the Office

July 16, 2020 Duration: 03:51

The COVID-19 pandemic has provided unique challenges to businesses across the world. Never before have so many businesses been forced to have employees physically separate for months at a time to reduce the spread of a global pandemic. As companies are being allowed to bring their employees back to the office, MHEDA members are being […]

Your Website Just Became Your Best Salesperson!

June 25, 2020 Duration: 29:35

70% of a prospect’s buying process is done through visits to your website before you know these prospects are even on your site! There’s two ways to drive more web leads – get more people to your website and optimize your site to convert more of those visitors. In this session, Thomas Armitage, senior account […]

Guaranteed Leads. We’ll Prove it to You

June 17, 2020 Duration: 29:46

Rebounding from this tough period and growing your business back up will need a varied approach. With the right selection, combination, and creativity, advertisers can find success in meeting their most important online goals. In this video, Brian Bluff, co-founder, and Priyanka Kapadi, operations, of Site-Seeker will help you understand the evolving digital advertising landscape, […]

Rental Equipment Protection Options: Pros & Cons

June 10, 2020 Duration: 30:11

There are various ways to protect yourself and your customer relationships while your equipment is out on rent. Jayme Bates, Chief Executive Officer for JT Bates Group, will explain each of the rental equipment protection options along with the pros and cons of each of those options. Learn about different insurance options and what to […]

Credit Card Processing – Protecting Your People and Profits

May 12, 2020 Duration: 33:31

Jerry Smith of CardConnect AIP explains the very confusing industry of credit card processing and how you can minimize your processing fees. Find out more about MHEDA’s cost savings program through CardConnect.

Managing your Sales Team from Afar with Lauren Zak

April 30, 2020 Duration: 32:09

Managing your team remotely can be a challenge even for the most tech savvy sales manager. In this virtual convention session, Lauren Zak discusses how to rely on your CRM to do heavy lifting, while coaching your team to build a pipeline through effective questioning not just customer check-ins. 

Death by Survey

April 29, 2020 Duration: 02:37

Surveys can be a great tool to get valuable feedback from your customers. But there are right and wrong ways to do a survey. Learn the basic planning steps to make your surveys more effective. The full course, Death by Survey – Effective Ways to Get Customer Feedback, presented by Shari Altergott, Chief Experience Officer of […]

The Art of Virtual Meetings with Sylvie diGiusto

April 23, 2020 Duration: 32:42

With the immediate switch to remote work, you must be comfortable and well-versed in all techniques used during online meetings. In this virtual convention session, Sylvie diGiusto will walk you through some essential tips and steps required that ensure you are making a professional impression on the screens around the world. Find more virtual convention sessions […]

Material Handling Business Trend: Changing Buying Preferences

March 24, 2020 Duration: 03:10

As business continues to evolve at a rapid pace, the traditional business to consumer model has changed.  Today, customers have a variety of buying options and are migrating toward the most convenient option.

Used Equipment Buyer Profile

March 11, 2020 Duration: 02:06

Learn key characteristics of a typical used equipment buyer to more effectively market to them through your sales team and company website. The full course, Strategies for Marketing and Selling Used Equipment, presented by Bill Rowan, President of WRR Consulting, is available in the members-only MHEDA Learning Management System. Register at www.mheda.org/lms.

Used Equipment Culture

March 5, 2020 Duration: 02:29

To be successful and profitable with used equipment sales, the entire company – from technicians to sales to management – needs to have the same understanding about the value of used equipment for the customer. David Morrison, President of Morrison Industries shares lessons learned over the years that helped shift his company culture toward used […]

Material Handling as a Career Choice

February 19, 2020 Duration: 02:23

A quick look into the material handling industry – a vibrant, growing, and innovative field.

Rental Financial Drivers

February 17, 2020 Duration: 03:06

The rental department is an important profit center in a dealership. Make sure your company is achieving the full potential of your rental assets. The full course, Rental Financial Drivers, presented by Josh Smith, Toyota Forklifts of Atlanta, is available in the members-only MHEDA Learning Management System. Register at www.mheda.org/lms.

Growing Rental Income

February 17, 2020 Duration: 02:23

Capturing business where a competitor has long term rental units is difficult because of transportation and accidental damage costs. However, there are ways you can make it worth it for the customer. The full course, Rental Equipment Management Best Practices, presented by Dave Baiocchi, Founder and President of Resonant Dealer Services LLC, is available in the […]

MHEDA Gives Back

December 9, 2019 Duration: 02:54

MHEDA exists to serve our members and contribute to the industry as a whole. You, our members, collaborate with us, to make changes and strengthen the material handling industry. We know you want to make an impact in your community too. That’s why we started MHEDA’s Give Back Initiative. 

Responding to Price Objections

October 4, 2019 Duration: 02:38

By asking the right questions and steering the price conversation in the right direction, you can prevail in price negotiations. Learn how to prepare in advance to address a customer’s price objection. The full course, Crush Price Objections, presented by Paul Reilly, Owner of Reilly Sales Training, is available in the members-only MHEDA Learning Management […]

Driving Behaviors with Compensation

August 15, 2019 Duration: 02:18

Do your bonus and incentive programs drive long term, repeatable and “self-generating” outcomes? Learn how a program focused on driving appropriate behaviors can create the desired results as a by-product.  The full hour long course, Aftermarket Management Compensation, presented by Dave Baiocchi, President, Resonant Dealer Services LLC, is available in the members-only MHEDA Learning Management […]

Becoming an Employer of Choice

August 1, 2019 Duration: 02:28

How do you attract top talent to your organization? Learn one formula that creates an environment and reputation for your company that will make people want to work for you. The full hour long course, How to Become an Employer of Choice, presented by Buddy Smith, former Owner/President of CMH Services and Todd Maxwell, COO […]

On-Boarding New Hires

July 26, 2019 Duration: 02:05

If you’ve ever been the new to an organization, then you know how it feels and how frustrating it can be. Learn why and how to start an effective on-boarding program for new hires. The full hour long course, On-Boarding: What do we do with the new hire?, presented by Andy McNulty, Founding Partner, Communication […]

Voice Mail Best Practices

July 24, 2019 Duration: 01:36

Discouraged about leaving yet another voice mail? Learn more about best practices of when and how to leave a voice mail and avoid common mistakes to make your messages more effective. The full hour long course, Voice Mail: Techniques That Get Your Calls Returned, presented by Mike Brooks, Founder and Principle of Mr. Inside Sales, […]

How to Deal with Stress

July 12, 2019 Duration: 02:50

Jenny Evans shares three micro-strategies to help you deal with everyday stress.

Create a Proactive Parts Department

June 28, 2019 Duration: 02:12

Parts departments can fall into a reactive mode. Learn what you can do to become more proactive and generate more parts sales and profit to your bottom line. The full hour long course, Best Practices in Parts Department Operations, presented by Jeff Fuller, VP Operations & Sales, Lift Solutions, Inc., is available in the members-only […]

Succession and Knowledge Transfer

June 26, 2019 Duration: 02:56

Knowledge transfer is an integral part of any succession plan. It’s never too early to start the process.

Permitting Basics

June 18, 2019 Duration: 02:58

Do you install equipment for your customers? As permitting requirements become more strict and are enforced more frequently, you have an opportunity to help your customers through the process, protect your business, and create a competitive advantage. The full hour long course, Permitting: Challenges and Opportunities, presented by Scott Hennie, President of Elite Supply Chain […]

Digital Marketing Trends

June 3, 2019 Duration: 02:57

Digital Marketing is no longer a tool for only the largest companies. In order to remain competitive, MHEDA members must find ways to make their digital presence known.

A Culture of Safety

March 8, 2019 Duration: 02:18

Everyone has a culture of safety but does your organization have a GOOD culture? Learn how to get buy-in from your employees for your safety program by setting the tone and sending the right message. The full hour long course, Safety: Who is Responsible in Your Organization, presented by Ronnie Vaughn, Safety and Environmental Manager, Gregory […]

Best Practices in Service Department Operations

March 4, 2019 Duration: 03:18

Do you know the most critical pieces of a successful service program? Learn about the operating benchmarks you should be tracking and how to reach reach your goals for each of them. The full hour long course, Best Practices in Service Department Operations, presented by Jeff Fuller, VP Operations & Sales, Lift Solutions, Inc., is […]

Digital Marketing with Google Ads

February 12, 2019 Duration: 02:33

Last year, Google handled 90% of the world’s internet searches. Therefore, Google Ads is a valuable opportunity to present quality content to a targeted audience resulting in high conversion rates. Learn how to get started in the full hour long course, Google Ads – What You Need To Know, presented by Eddie Bluff, co-founder of […]

VITAL Regimens for Sales Professionals

February 7, 2019 Duration: 03:13

Do you want to be an order maker rather than an order taker? This requires setting regimens to make sure you have a planning discipline that allows you to proactively sell. The full hour long course, Six Regimens that are VITAL for Sales Professionals, presented by Don Buttrey, President, Sales Professional Training, Inc., is available […]