MHEDA Talks: Matthew Pollard on The Introvert’s Edge
April 1, 2024 Duration: 33:31
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with internationally-recognized consultant, speaker and author, Matthew Pollard. They discuss introverts in the workplace and how their path to success is different than an extovert. Matthew gives real life examples that demonstrate the importance of systems and processes for an introvert and how leaders can recognize […]
Convention Preview: AmyK Hutchens on Leading through Change
March 29, 2024 Duration: 01:44
AmyK previews what she will be covering in her 2024 MHEDA Convention business workshop, Leading through Change, presented on Tuesday, April 23, 1:15 pm – 2:30 pm. Don’t miss this opportunity to learn about the psychological mindset of change and walk away with tools to help you and your team navigate the twists and turns […]
The Enormous Impact of Culture
January 19, 2024 Duration: 44:28
Organizational culture profoundly impacts everything that happens at our company. It impacts employee motivation, attitudes, performance, and satisfaction, It plays a pivotal role in recruitment and retention. It also influences innovation, collaboration, and adaptability, affecting how we respond to challenges and opportunities. In this session, the first of a three-part series, we’ll take a close […]
MHEDA Talks: American Logistics Aid Network on Charitable Activities
December 18, 2023 Duration: 29:32
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Kathy Fulton, Executive Director and Emilee Martichenko, Development Coordinator of the American Logistics Aid Network (ALAN) about how your company can give back to help disaster survivors and economically challenged communities through material handling equipment contributions, monetary donations, and your logistics expertise. MHEDA members have […]
How Your Dealership Can Take Advantage of CFT (Certified Forklift Technician) Certification
August 24, 2023 Duration: 29:23
The shortage of highly skilled forklift technicians continues to be an ongoing trend that presents significant hiring challenges to dealerships of all sizes. To combat this, many dealerships report that they have recruited automotive technicians into their industry or look for students who are in programs like hydraulics, diesel, and industrial maintenance because there is […]
MHEDA Talks: Jinger McPeak on Hiring for Culture
May 17, 2023 Duration: 30:57
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jinger McPeak of Ethium by EControls about the importance of workplace culture and finding employees that fit with your culture. Jinger offers real-life examples of how to interview candidates to assess if someone has the right balance of technical skills and the personality to fit […]
MHEDA Talks: Judy Hoberman on Communications and Networking
March 13, 2023 Duration: 24:54
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with sales-leadership trainer and coach, Judy Hoberman, about the importance of communications and networking in business including barriers to effective communications, listening skills, generational differences, the effect of remote and hybrid employees, networking tips, and more. Learn more from Judy during the MHEDA women in industry […]
Employee Strategies for Navigating Your Business
February 28, 2023 Duration: 59:05
One of the biggest challenges faced by business owners today is attracting and retaining great people. During this entertaining and fast moving session, Gene touches on some of the most important employee related issues in your company including: How trends and regulations in minimum wage, paid time off, and overtime will impact your ability to […]
Connecting Passion, Purpose, and Culture – Leadership from the Inside Out
February 11, 2023 Duration: 56:36
These are incredibly trying times. Now more than ever, it’s important that we take great care of ourselves so that we deliver great care to those we serve. The session will include lessons learned from working with hundreds of organizations along with evidence-based research on these topics. You’ll leave the session with ideas and strategies […]
Winning the War for Talent: Comprehensive Review of Building a Talent Strategy
December 22, 2022 Duration: 27:39
In this 6th and final webinar in the series, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will complete the journey with a comprehensive review of what it takes for companies to develop and continuously improve a cohesive and intentional talent strategy at the senior management level. It will include specific recommendations […]
MHEDA Talks: Katie Yates on Gender Differences in the Workplace
December 22, 2022 Duration: 26:06
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Katie Yates, Equipment Distribution Manager at Carolina Handling, about gender differences in the workplace, benefits of a diverse team, women in leadership, the importance of mentors, and more. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on […]
Winning the War for Talent: Attract, Hire, and Retain Your Most Valuable Asset
October 24, 2022 Duration: 29:58
In this fifth of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will summarize the key pillars of talent strategy and highlight the “low-hanging fruit” areas that can help businesses become better at attracting, hiring, and retaining workers. The intent it to provide companies with actionable and practical advice that […]
MHEDA Talks: Robin Ritz on Work/Life Balance
September 29, 2022 Duration: 31:44
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Robin Ritz, Creative Visionary at InCord, about work/life balance including identifying causes of a poor balance, setting boundaries, saying no when necessary, creating a culture that supports a healthy balance, and more. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry […]
Toxic Employees and the Behavior You Tolerate
August 29, 2022 Duration: 50:52
An organization’s culture is reflected in its team member’s everyday behaviors. It’s evident in employees’ attitudes about their work, how well they collaborate, and how they interact with customers and each other. Consequently, culture has an enormous influence on a company’s potential for success. But a company’s culture will only be as good as the […]
Winning the War for Talent: Top Factors in Talent Retention
August 19, 2022 Duration: 32:44
In this fourth of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will focus on the third pillar of talent strategy: retaining your company’s impact players. We will explore the reasons why workers choose to leave organizations, identify the top predictors of turnover, and convey the leading factors that drive […]
MHEDA Talks: Jeremy Wall on the Importance of Professional Development
July 21, 2022 Duration: 34:51
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jeremy Wall, CEO and Co-Founder of GoalMakers about the importance of professional development at all stages of your career and about MHEDA’s Master Manager 10-week program. You can learn more and register for the Master Manager program at www.mheda.org/master-manager. . Stay tuned for more episodes of the MHEDA Talks […]
Winning the War for Talent: Effective Hiring Strategies
June 10, 2022 Duration: 34:33
In this third of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will explore the second pillar of talent strategy: effective hiring practices. We will evaluate how well your HR department is prepared for the challenges of today’s labor market. We’ll discuss the various methods of getting the word out […]
Onboarding & Integrating New Employees to your Team
May 16, 2022 Duration: 56:01
A new employee’s first week on the job may be the most important week in their entire career with you. It’s essential to have an Onboarding process in place that sets the right tone and provides clear expectations for our new team members. As we build a great culture, it’s critical that we bring our […]
Winning the War for Talent: Attracting Top Talent
April 22, 2022 Duration: 34:21
In this second of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will focus on the first pillar of talent strategy: attracting workers to your organization. He will review the factors that candidates consider when assessing company attractiveness and identify the key elements that make an organization attractive to top […]
MHEDA Master Manager
April 19, 2022 Duration: 01:20
MHEDA Master Manager is coming back for its second year, this time, as a ten-week facilitated e-Learning program! In addition to the e-Learning, every two weeks you will have the opportunity to participate in a live Zoom meeting with fellow MHEDA Members and learn from subject matter experts. Master Manager is designed to help you […]
MHEDA Talks: Ryan Howard on Employee Retention
April 15, 2022 Duration: 34:30
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Ryan Howard, President at RMH Systems, Inc., about the very hot topic of employee engagement and retention. In this episode, learn how employee engagement effects employee retention. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought […]
Why Accountability Is The Most Important Part Of Culture
March 25, 2022 Duration: 52:44
Lack of accountability is a recipe for a dysfunctional workplace. And the absence of accountability goes beyond affecting your workforce, it is guaranteed to trickle down into the customer experience. But how can you as a leader actually make accountability stick in your organization? Takeaways The difference between responsibility & accountability How to embed & […]
Winning the War for Talent: Current State of the Labor Force
February 18, 2022 Duration: 34:05
In this first of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will provide a labor market update from a recruiter’s perspective. He will assess the current state of the labor force in the US, discuss the implications for companies trying to attract, hire, and retain workers in a candidate-driven […]
MHEDA Talks: Tom Albero, John Gelsimino, and Katie Richards on MHEDA’s DSC Survey
January 14, 2022 Duration: 38:08
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Tom Albero, John Gelsimino, and Katie Richards. They discuss the benefits and updates to MHEDA’s DSC Survey. Benchmark your company performance and join us for the roundtable discussion for the Industrial Truck Results at the 2022 MHEDA Convention in Orlando. Members can learn […]
MHEDA Talks: Kelly McDonald on Diversity in the Workplace
December 14, 2021 Duration: 33:14
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Kelly McDonald, speaker of author of 4 best selling books. They discuss the how diversity impacts the workplace and how to recruit a more diverse workforce. Purchase Kelly’s latest book, It’s Time to Talk About Race at Work, at Amazon or wherever books […]
How to Build a High Performing Culture
December 2, 2021 Duration: 59:50
Looking at the culture of your organization and deciding to become intentional about your company’s culture is a great place to start. World-class organizations have long recognized the powerful influence their cultures have on the performance of their people, and by extension, the performance of their companies. Not surprisingly, while most organizations allow their cultures […]
Implementing Vaccine Requirements
September 23, 2021 Duration: 01:08:00
With increasing concerns that the COVID-19 Delta variant is going to hamper the ability of the U.S. economy to fully reopen, some are looking to the private sector to mandate COVID-19 vaccinations for employees and invited guests to employer worksites. This webinar, presented by AED – Associated Equipment Distributors, features a panel of three trial […]
Remote Workforce Best Practices for Material Handling Organizations
August 25, 2021 Duration: 02:12
Learn best practices, ideas and advice for managing and engaging a remote workforce. Find more remote & hybrid workforce resources at www.mheda.org/remote
MHEDA Talks: Irene Holley on Employee Engagement & Culture
July 30, 2021 Duration: 22:04
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Irene Holley, Chief of Staff at Alliance Material Handling. They discuss how to engage employees and make them feel valued through company culture and communication. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders […]
Material Handling Bootcamp Training Series
June 25, 2021 Duration: 01:39
Do you need to teach employees practical fundamentals about the material handling industry? The Material Handling Bootcamp complete 6 part series covers all aspects of the material handling industry, making it an ideal training tool for both employees that are new to the industry and experienced veterans who need additional knowledge. The courses are available […]
MHEDA Talks: Bill Kaiser on Company Culture
April 19, 2021 Duration: 28:28
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Bill Kaiser, VP of Sales for CultureWise. They discuss the importance of company culture and how to establish a culture to take your company to the next level. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview […]
Forklift Bootcamp
March 29, 2021 Duration: 05:25
New employees will have the best chance to succeed if they first gain a basic understanding of our industry, our products, and our terminology. The full Forklift Bootcamp 5 part series, presented by Dave Baiocchi, President, Resonant Dealer Services LLC, is available to members through the MHEDA Learning Management System and includes almost 4 hours […]
MHEDA Talks: Holly Duddy on Recruiting Technicians, CFT, and Diversity
March 22, 2021 Duration: 25:01
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Holly Duddy, Corporate Recruiter, ProLift Toyota Material Handling. They discuss the challenges of recruiting technicians, the certified forklift technician (CFT) program, culture, diversity, and more. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders […]
Hiring Best Practices for Material Handling
March 5, 2021 Duration: 46:54
Hiring the right candidate is never an easy task. What you should really consider is to hire smart. Bringing on new employees is only one piece of growing your teams. Yes, you need to get resumes, interview, discuss, re-interview and offer. However, it does not end when the candidate signs an offer. In this presentation, […]
MHEDA Talks: Judy Hoberman on Culture & Women in Leadership
February 22, 2021 Duration: 28:04
Host Shari Altergott, Chief Experience Officer of The CX Edge talks with speaker and author, Judy Hoberman. They discuss workplace culture, gender differences, women in leadership, building relationships, and more. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.
Showcase Yourself and Network on LinkedIn
February 8, 2021 Duration: 54:51
Joyce Feustel, Founder of Boomers’ Social Media Tutor, shares some simple changes you can make to your LinkedIn profile to showcase yourself better on this dynamic social media tool. In addition, she demonstrates how to strategically connect and communicate with others on LinkedIn as well as how to share information to enhance your professional reputation.
Service Team Metrics & Leadership Development
January 27, 2021 Duration: 03:10
How do you get a struggling service department on the right track to growth? Learn how to develop metrics and create an environment of teamwork and leadership development to build high performance teams in your service department. The full course, Service Team Metrics & Leadership Development, presented by MHEDA Member Jeff Morris, Corporate Service Manager, […]
Employee Retention and Culture in the Age of COVID-19
December 8, 2020 Duration: 02:55
The COVID-19 pandemic has impacted the material handling industry in many ways. From the availability of steel, to increased lead times, to an increased emphasis by customers on automation.
On-Boarding Remote Employees
December 3, 2020 Duration: 37:24
We’ve all been there. We’ve been the new person. And for many of us, we’ve also been the person responsible for the new person. Learn how to create a consistent and stable on-boarding program to make a lasting impression on your new employees and give them the best chance to be successful at your company. […]
Material Handling Business Trends: Returning to the Office
July 16, 2020 Duration: 03:51
The COVID-19 pandemic has provided unique challenges to businesses across the world. Never before have so many businesses been forced to have employees physically separate for months at a time to reduce the spread of a global pandemic. As companies are being allowed to bring their employees back to the office, MHEDA members are being […]
Managing your Sales Team from Afar with Lauren Zak
April 30, 2020 Duration: 32:09
Managing your team remotely can be a challenge even for the most tech savvy sales manager. In this virtual convention session, Lauren Zak discusses how to rely on your CRM to do heavy lifting, while coaching your team to build a pipeline through effective questioning not just customer check-ins.
Driving Behaviors with Compensation
August 15, 2019 Duration: 02:18
Do your bonus and incentive programs drive long term, repeatable and “self-generating” outcomes? Learn how a program focused on driving appropriate behaviors can create the desired results as a by-product. The full hour long course, Aftermarket Management Compensation, presented by Dave Baiocchi, President, Resonant Dealer Services LLC, is available in the members-only MHEDA Learning Management […]
Becoming an Employer of Choice
August 1, 2019 Duration: 02:28
How do you attract top talent to your organization? Learn one formula that creates an environment and reputation for your company that will make people want to work for you. The full hour long course, How to Become an Employer of Choice, presented by Buddy Smith, former Owner/President of CMH Services and Todd Maxwell, COO […]
On-Boarding New Hires
July 26, 2019 Duration: 02:05
If you’ve ever been the new to an organization, then you know how it feels and how frustrating it can be. Learn why and how to start an effective on-boarding program for new hires. The full hour long course, On-Boarding: What do we do with the new hire?, presented by Andy McNulty, Founding Partner, Communication […]
How to Deal with Stress
July 12, 2019 Duration: 02:50
Jenny Evans shares three micro-strategies to help you deal with everyday stress.
Succession and Knowledge Transfer
June 26, 2019 Duration: 02:56
Knowledge transfer is an integral part of any succession plan. It’s never too early to start the process.
A Culture of Safety
March 8, 2019 Duration: 02:18
Everyone has a culture of safety but does your organization have a GOOD culture? Learn how to get buy-in from your employees for your safety program by setting the tone and sending the right message. The full hour long course, Safety: Who is Responsible in Your Organization, presented by Ronnie Vaughn, Safety and Environmental Manager, Gregory […]