MHEDATalks: Robin Ritz on Work/Life Balance

September 29, 2022 Duration: 31:44

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Robin Ritz, Creative Visionary at InCord, about work/life balance including identifying causes of a poor balance, setting boundaries, saying no when necessary, creating a culture that supports a healthy balance, and more.  Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry […]

MHEDA Talks: John Clark on Market Trends in Supply Chain

August 24, 2022 Duration: 26:00

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with John Clark, Director of Marketing at Steel King Industries about market trends in supply chain from market drivers of access to labor to automation.  Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

Economic Advisory Report: July 2022

July 26, 2022 Duration: 11:01

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Jeremy Wall on the Importance of Professional Development

July 21, 2022 Duration: 34:51

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jeremy Wall, CEO and Co-Founder of GoalMakers about the importance of professional development at all stages of your career and about MHEDA’s Master Manager 10-week program. You can learn more and register for the Master Manager program at www.mheda.org/master-manager.  Stay tuned for more episodes of the MHEDA Talks […]

MHEDA Talks: AJ Meyer on Robotics and Automation

June 24, 2022 Duration: 29:01

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with AJ Meyer, CEO of Pickle Robot Co about the benefits of robotics and automation in material handling. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

MHEDA Talks: Steve Harrington on Automation and Technicians

May 24, 2022 Duration: 35:22

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Steve Harrington, Industry Liaison at National Center for Supply Chain Automation, about the importance of automation technicians and upskilling technicians. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

Economic Advisory Report: April 2022

April 30, 2022 Duration: 08:58

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Ryan Howard on Employee Retention

April 15, 2022 Duration: 34:30

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Ryan Howard, President at RMH Systems, Inc., about the very hot topic of employee engagement and retention. In this episode, learn how employee engagement effects employee retention. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends […]

MHEDA Talks: Todd Cohen on Building a Sales Culture

March 17, 2022 Duration: 28:06

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Todd Cohen, CSP, Sales Speaker and Author. Todd shares his vision of how everyone in your company is a sales person, and how having a silo culture can slow your business growth. Join Todd in one of his two sessions at the MHEDA […]

MHEDA Talks: Jerry Weidmann on Branding

February 22, 2022 Duration: 32:53

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jerry Weidmann, President of Wolter, Inc. on branding. Jerry provides insight of transitioning a company’s brand from multiple names under one umbrella. Jerry explains a smooth transition from all aspects of the company, including internal planning to customer perception, and much more. Stay […]

Economic Advisory Report: January 2022

January 27, 2022 Duration: 10:18

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Best of 2021

January 25, 2022 Duration: 06:06

Take a quick look back at highlights from the MHEDA Talks podcast series where host Shari Altergott, Chief Experience Officer of The CX Edge talked with members and experts throughout 2021. MHEDA thanks all of the guests for taking the time to share their industry expertise with others. Listen to the full length episodes of this […]

MHEDA Talks: Tom Albero, John Gelsimino, and Katie Richards on MHEDA’s DiSC Survey

January 14, 2022 Duration: 38:08

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Tom Albero, John Gelsimino, and Katie Richards. They discuss the benefits and updates to MHEDA’s DiSC Survey. Benchmark your company performance and join us for the roundtable discussion for the Industrial Truck Results at the 2022 MHEDA Convention in Orlando. Members can learn […]

MHEDA Talks: Kelly McDonald on Diversity in the Workplace

December 14, 2021 Duration: 32:57

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Kelly McDonald, speaker and author of 4 best selling books. They discuss the how diversity impacts the workplace and how to recruit a more diverse workforce. Purchase Kelly’s latest book, It’s Time to Talk About Race at Work, at Amazon or wherever books […]

MHEDA Talks: Troy Donnelly on Automation Trends and Technology

December 1, 2021 Duration: 21:34

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Troy Donnelly, VP of Integration and Solution Strategy, Toyota Advanced Logistics North America (TALNA). They discuss the latest trends and technologies in automation, how the industry is responding, and what to expect in the next 5-10 years. Members can register for the full […]

Economic Advisory Report: October 2021

October 27, 2021 Duration: 06:35

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

Talking Supply Chain: Diversity and Inclusion in the Supply Chain

October 4, 2021 Duration: 32:40

On this episode of Talking Supply Chain, host Bob Trebilcock, editorial director of Supply Chain Management Review, talks with MHI’s Christian Dow and MHEDA’s Katie Richards about the results of the first survey of diversity within the supply chain industry, conducted in conjunction with WERC and Modern Materials Handling. Spoiler alert: The industry has been slow to […]

MHEDA Talks: Lorie Leitner and Red Andal on Marketing

August 23, 2021 Duration: 34:34

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Lorie Leitner of ProLift Toyota Material Handling and Red Andal of Liftow Limited. They discuss the role of marketing in the material handling industry, effective marketing strategies, and how to create and distribute relevant content. Stay tuned for more episodes of the MHEDA […]

MHEDA Talks: Irene Holley on Employee Engagement & Culture

July 30, 2021 Duration: 22:00

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Irene Holley, Chief of Staff at Alliance Material Handling. They discuss how to engage employees and make them feel valued through company culture and communication. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders […]

Economic Advisory Report: July 2021

July 29, 2021 Duration: 07:55

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Joe Ginnetti on Industrial Sales and Building Relationships

June 22, 2021 Duration: 23:54

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with industry veteran Joe Ginnetti, owner of JAG Learning Solutions. They discuss industrial sales trends and challenges, how to build strong relationships throughout the sales process, and being a leader vs a manager. Stay tuned for more episodes of the MHEDA Talks podcast series […]

MHEDA Talks: Dave Baiocchi on the Customer Experience

May 18, 2021 Duration: 34:11

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Dave Baiocchi, President and Owner of Resonant Dealer Services. They discuss the importance of developing a customer experience strategy including seven questions to ask yourself, aligning your messaging with your value proposition, and how to measure the customer experience vs performance. Stay tuned […]

Economic Advisory Report: April 2021

April 20, 2021 Duration: 08:09

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Bill Kaiser on Company Culture

April 19, 2021 Duration: 27:44

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Bill Kaiser, VP of Sales for CultureWise. They discuss the importance of company culture and how to establish a culture to take your company to the next level. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview […]

MHEDA Talks: Holly Duddy on Recruiting Technicians, CFT, and Diversity

March 22, 2021 Duration: 22:41

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Holly Duddy, Corporate Recruiter, ProLift Toyota Material Handling. They discuss the challenges of recruiting technicians, the certified forklift technician (CFT) program, culture, diversity, and more. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders […]

MHEDA Talks: Judy Hoberman on Culture & Women in Leadership

February 22, 2021 Duration: 27:08

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with speaker and author, Judy Hoberman. They discuss workplace culture, gender differences, women in leadership, building relationships, and more. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

Economic Advisory Report: January 2021

February 1, 2021 Duration: 10:42

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Gary Moore on Objective Based Selling and Building Relationships

January 19, 2021 Duration: 27:50

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with industry veteran Gary T. Moore. They discuss objective based selling, building relationships, and the long term effects of the pandemic on sales strategies and processes. Stay tuned for more episodes of this podcast series when Shari will interview industry thought leaders on issues […]

MHEDA Talks: Best of 2020

December 31, 2020 Duration: 13:28

Take a quick look back at highlights from the MHEDA Talks podcast series where host Shari Altergott, Chief Experience Officer of The CX Edge talked with members and experts throughout 2020. MHEDA thanks all of the guests for taking the time to share their industry expertise with others. Listen to the full length episodes of […]

MHEDA Talks: George Prest on Collaboration, Leadership, and the Future

December 23, 2020 Duration: 32:43

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with George Prest, CEO of MHI in his last formal interview before retiring at the end of 2020. They discuss Promat DX 2021, leadership, team collaboration, and how to measure success. George also gives his perspective about the future of tradeshows and the business […]

MHEDA Talks: Andy Levin on Corporate Social Responsibility

December 15, 2020 Duration: 17:33

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Andy Levin, Co-Owner of MHS Lift. They discuss the importance of social responsibility and activities within a corporation, and Andy gives examples of his company’s programs.  Stay tuned for more episodes of this podcast series when Shari will interview industry thought leaders on issues […]

MHEDA Talks: Laurie Beth Nix on Social Media Marketing and Engagement

December 9, 2020 Duration: 32:41

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Laurie Beth Nix, Digital Marketing Specialist at Doosan Industrial Vehicle America Corp. They discuss all aspects of social media marketing including its role in the overall marketing strategy, branding, uses for different platforms, metrics to measure, engaging employees and customers, and more.  Stay tuned […]

MHEDA Talks: Will Maybury on Generational Differences and Family Business

November 2, 2020 Duration: 27:51

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Will Maybury, Controller of Maybury Material Handling. They discuss generational differences, challenges in a family-owned business, dealing with conflict, employee engagement, and more.  Stay tuned for more episodes of this podcast series when Shari will interview industry thought leaders on issues and trends affecting […]

Economic Advisory Report: October 2020

October 30, 2020 Duration: 08:52

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Jim Ripkey on Aftermarket and Building Relationships

September 16, 2020 Duration: 31:06

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Jim Ripkey, President of Hy-Tek Material Handling. They discuss the importance of taking care of customers and employees, managing and measuring aftermarket, and future technologies.  Stay tuned for more episodes of this podcast series when Shari will interview industry thought leaders on issues and […]

MHEDA Talks: Mike Foster on Cyber Security

September 2, 2020 Duration: 36:55

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews cyber security specialist, Mike Foster of The Foster Institute. They discuss how companies can increase security on their systems to prevent a costly attack, how employees can stay secure while working away from the office, and how to recognize phishing scams.  Stay tuned for […]

MHEDA Talks: Dannelle Dalhauser on Engaging Customers & Community Involvement

August 5, 2020 Duration: 22:42

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Dannelle Dalhauser, Director of Marketing and CRM Integration for MH Equipment Company. They discuss marketing ROI, customer engagement in a virtual world, and the importance of community involvement. Stay tuned for more episodes of this podcast series when Shari will interview industry thought leaders […]

Economic Advisory Report: July 2020

July 31, 2020 Duration: 08:46

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Brian Bluff on Digital Marketing

July 6, 2020 Duration: 28:17

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Brian Bluff, CEO of Site-Seeker. They discuss the importance of digital marketing, developing a strategy, setting goals and measuring ROI. Stay tuned for more episodes of this podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

MHEDA Talks: Milt Tandy on Marketing and Social Media

June 8, 2020 Duration: 20:42

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Milt Tandy, president of Wirecrafters. They discuss the importance of marketing, using social media and videos to brand your company, building relationships in the industry, and more. Stay tuned for more episodes of this podcast series when Shari will interview industry thought leaders on […]

MHEDA Talks: Ryan Avery on Communications and Motivation

May 20, 2020 Duration: 28:07

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews THE keynote speaker Ryan Avery. They discuss changing your mindset to go from A to THE including tips on communications, building trust, motivating vs managing, and mentorship programs. Stay tuned for more episodes of this podcast series when Shari will interview industry thought leaders […]

Q&A with Economist Brian Beaulieu

May 11, 2020 Duration: 10:42

ITR CEO Brian Beaulieu answers questions received during his recent interview for MHEDA’s virtual convention.

Economic Advisory Report: April 2020

April 30, 2020 Duration: 10:49

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).

MHEDA Talks: Cherie Shepard on the Labor Market and Hiring for Culture

April 29, 2020 Duration: 26:05

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Cherie Shepard, a partner at Direct Recuiters. They discuss the response to the current coronavirus crisis, the future of the labor market, hiring for culture, diversity in the workforce, and leadership values. Stay tuned for more episodes of this podcast series when Shari will […]

MHEDA Talks: Lauren Zak on Technology and CRM

March 31, 2020 Duration: 33:50

Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Lauren Zak, Director of Account Development at Concept Services. They discuss the challenges of remote workers during the current pandemic, benefits of cloud systems, setting processes to improve productivity, and engaging the sales team with CRM systems. Stay tuned for more episodes of this […]

Becoming Customer Obsessed: Combating Changing Buying Preferences

March 24, 2020 Duration: 07:57

In the latest Business Trends Video, we looked at changing buying preferences and how MHEDA members can evolve to meet increased customer expectations.

Responding to the Changing Economy

March 16, 2020 Duration: 06:10

In the Business Trends video, we discussed the softening of the economy and how MHEDA’s Board of Directors recommends members respond.  Here we go a little deeper, looking at the importance of preparing for the economics of this.

MHEDA Talks: Liz Richards on MHEDA and the Industry

March 11, 2020 Duration: 24:06

In this premier episode of the new MHEDA Talks podcast series, Shari Altergott, Chief Experience Officer of The CX Edge, interviews Liz Richards, CEO of MHEDA. They discuss the material handling industry that is “hidden in plain sight”, leadership styles, and the benefits of MHEDA membership. Stay tuned for more episodes of this new podcast […]

Economic Advisory Report: January 2020

February 20, 2020 Duration: 02:48

This quarterly economic report, published by ITR Economics, features data specifically for the material handling industry to assist MHEDA members plan for the year ahead. The full detailed report is available to members only. Order and download the new report as well as past archived issues (requires member login).