MHEDA Talks: Matthew Pollard on The Introvert’s Edge

April 1, 2024 Duration: 33:31

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with internationally-recognized consultant, speaker and author, Matthew Pollard. They discuss introverts in the workplace and how their path to success is different than an extovert. Matthew gives real life examples that demonstrate the importance of systems and processes for an introvert and how leaders can recognize […]

Convention Preview: AmyK Hutchens on Leading through Change

March 29, 2024 Duration: 01:44

AmyK previews what she will be covering in her 2024 MHEDA Convention business workshop, Leading through Change, presented on Tuesday, April 23, 1:15 pm – 2:30 pm. Don’t miss this opportunity to learn about the psychological mindset of change and walk away with tools to help you and your team navigate the twists and turns […]

Convention Preview: Sylvie di Giusto on Moving from Autopilot to Intention

March 13, 2024 Duration: 03:10

Sylvie di Giusto previews what she will be covering in her 2024 MHEDA Convention Keynote, The Power of Choice, presented on Tuesday, April 23, 8:30 am – 9:30 am. Don’t miss this opportunity to learn about the profound impact of intention on personal, professional and organizational growth. Convention Overview     Register Now Keynote Presentation: The Power of […]

MHEDA Talks: Steve Stasiukonis on Cyber Security Threats

February 15, 2024 Duration: 26:41

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Steve Stasiukonis, Founder and President of Secure Network Technologies about the biggest cyber security threats to your business, particularly ransomware and what you can do to help protect your data and prevent an attack. They also discuss how changes in technology and the workplace such […]

The Enormous Impact of Culture

January 19, 2024 Duration: 44:28

Organizational culture profoundly impacts everything that happens at our company. It impacts employee motivation, attitudes, performance, and satisfaction, It plays a pivotal role in recruitment and retention. It also influences innovation, collaboration, and adaptability, affecting how we respond to challenges and opportunities. In this session, the first of a three-part series, we’ll take a close […]

MHEDA Talks: American Logistics Aid Network on Charitable Activities

December 18, 2023 Duration: 29:32

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Kathy Fulton, Executive Director and Emilee Martichenko, Development Coordinator of the American Logistics Aid Network (ALAN) about how your company can give back to help disaster survivors and economically challenged communities through material handling equipment contributions, monetary donations, and your logistics expertise. MHEDA members have […]

How Cybercriminals are Targeting Material Handling Businesses and Compromising the Supply Chain

October 30, 2023 Duration: 52:27

In an era dominated by digital technologies, material handling dealerships find themselves more vulnerable than ever to cyber threats. Cyber Threat Actors have determined that all areas of logistics, shipping and transportation are lucrative markets to attack. With dealerships having a reliance on interconnected systems, cloud computing, and the Internet of Things (IoT), exposes these […]

MHEDA Talks: Jim Bunsey on Propane as a Clean Energy Source

June 21, 2023 Duration: 26:30

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jim Bunsey of the Propane Education & Research Council (PERC) about how propane can be used as a clean energy source to help decarbonize your operations. Jim discusses the advantages of propane as well as how it can be used together with other power sources. […]

MHEDA Talks: Jinger McPeak on Hiring for Culture

May 17, 2023 Duration: 30:57

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Jinger McPeak of Ethium by EControls about the importance of workplace culture and finding employees that fit with your culture. Jinger offers real-life examples of how to interview candidates to assess if someone has the right balance of technical skills and the personality to fit […]

MHEDA Talks: Caster Concepts on Social Responsibility

April 21, 2023 Duration: 26:41

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Bill Dobbins and Caroline Hurteau of Caster Concepts, about corporate social responsibility and how they practice conscious capitalism to positively impact their families, communities, and customers through their Caster Cares program.   Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry […]

DSC 101: How & Why to Participate in this Benchmarking Survey

March 14, 2023 Duration: 29:11

Are you curious about the DSC Survey but unsure what it entails? This presentation shows how to use this benchmarking tool and why members see value in participating. You will learn: What data is needed to participate? How is my data being used? Who is Mackay Research Group? Who in my company should get involved […]

Employee Strategies for Navigating Your Business

February 28, 2023 Duration: 59:05

One of the biggest challenges faced by business owners today is attracting and retaining great people. During this entertaining and fast moving session, Gene touches on some of the most important employee related issues in your company including: How trends and regulations in minimum wage, paid time off, and overtime will impact your ability to […]

MHEDA Talks: Meridith Elliott Powell on Succeeding in Times of Disruption

February 23, 2023 Duration: 23:49

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with hall of fame speaker, Meridith Elliott Powell, about how companies can succeed in times of disruption, finding and developing top talent, artificial intelligence, change management, and more.  Hear Meridith live at the 2023 MHEDA Annual Convention where she will be presenting the General Session, “Thrive: Turning […]

Connecting Passion, Purpose, and Culture – Leadership from the Inside Out

February 11, 2023 Duration: 56:36

These are incredibly trying times. Now more than ever, it’s important that we take great care of ourselves so that we deliver great care to those we serve. The session will include lessons learned from working with hundreds of organizations along with evidence-based research on these topics. You’ll leave the session with ideas and strategies […]

Cash Flow Strategies for Navigating Your Business

February 2, 2023 Duration: 01:01:49

Managing cash flow continues to be one of the biggest issues small business owners face. Almost two thirds of small business owners are regularly stressed or have anxiety about cash flow concerns. In this economic downturn never has intelligent cash flow management been more important. Gene Marks will discuss some of the latest trends, technologies, […]

MHEDA Talks: John Paxton on Promat 2023

January 30, 2023 Duration: 30:29

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with John Paxton, CEO at MHI, about the upcoming Promat 2023 show. John discusses the opportunities at the show to see the latest products, learn from expert speakers, network with industry professional, and have fun.  More About PROMAT 2023 Discover the latest solutions to move your […]

Winning the War for Talent: Comprehensive Review of Building a Talent Strategy

December 22, 2022 Duration: 27:39

In this 6th and final webinar in the series, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will complete the journey with a comprehensive review of what it takes for companies to develop and continuously improve a cohesive and intentional talent strategy at the senior management level. It will include specific recommendations […]

MHEDA Talks: Katie Yates on Gender Differences in the Workplace

December 22, 2022 Duration: 26:06

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Katie Yates, Equipment Distribution Manager at Carolina Handling, about gender differences in the workplace, benefits of a diverse team, women in leadership, the importance of mentors, and more.   Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on […]

Onboarding & Integrating New Employees to your Team

May 16, 2022 Duration: 56:01

A new employee’s first week on the job may be the most important week in their entire career with you. It’s essential to have an Onboarding process in place that sets the right tone and provides clear expectations for our new team members. As we build a great culture, it’s critical that we bring our […]

Winning the War for Talent: Attracting Top Talent

April 22, 2022 Duration: 34:21

In this second of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will focus on the first pillar of talent strategy: attracting workers to your organization. He will review the factors that candidates consider when assessing company attractiveness and identify the key elements that make an organization attractive to top […]

MHEDA Master Manager

April 19, 2022 Duration: 01:20

MHEDA Master Manager is coming back for its second year, this time, as a ten-week facilitated e-Learning program! In addition to the e-Learning, every two weeks you will have the opportunity to participate in a live Zoom meeting with fellow MHEDA Members and learn from subject matter experts. Master Manager is designed to help you […]

Vstudio Interview with Liz Richards about Balancing Humanity & Automation

March 31, 2022 Duration: 20:20

In this Vstudio Industry Interview, Alex Reed sits down with Liz Richards, CEO of MHEDA, to share some insights of what they are seeing across the industry, her predictions for the future of manufacturing and distribution, and details about the MHEDA convention in April 2022. Visit Vstudio, powered by Vsimple, for exclusive content to help […]

Why Accountability Is The Most Important Part Of Culture

March 25, 2022 Duration: 52:44

Lack of accountability is a recipe for a dysfunctional workplace. And the absence of accountability goes beyond affecting your workforce, it is guaranteed to trickle down into the customer experience. But how can you as a leader actually make accountability stick in your organization? Takeaways The difference between responsibility & accountability How to embed & […]

Rental and Used Equipment Market Trends

March 22, 2022 Duration: 47:24

This member to member webinar with Rouse Services will give you access to insights around how leading material handling and construction equipment distributors leverage competitive benchmarking to make better informed decisions and provide an update on current rental and used equipment market trends in the material handling space. Participating distributors can use this information to […]

Winning the War for Talent: Current State of the Labor Force

February 18, 2022 Duration: 34:05

In this first of six webinars, speaker, Alex Chausovsky, Director of Analytics & Consulting, Miller Resource Group will provide a labor market update from a recruiter’s perspective. He will assess the current state of the labor force in the US, discuss the implications for companies trying to attract, hire, and retain workers in a candidate-driven […]

Financial Benchmarking with the DSC Report

February 12, 2022 Duration: 00:31

Access to financial benchmarking data will help you plan for the future. The MHEDA DSC (Distributor Statistical Comparison) Report is a financial benchmarking study that reviews and compares MHEDA distributor member companies to give you customized data and insights on three important profit drivers: Growth, Gross Margin, Expenses. The report is based on financial data […]

Truck Freight and the US Economy

December 15, 2021

Delivered by, this presentation will focus on how the trillion-dollar US Freight Transportation Marketplace impacts the Global Supply Chain, the US Economy and US consumer. The presentation will also include an outline the leading indicators of how the US Economy will grow out of the unprecedented “pandemic” year and what the new normal will […]

MHEDA Talks: Kelly McDonald on Diversity in the Workplace

December 14, 2021 Duration: 33:14

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Kelly McDonald, speaker of author of 4 best selling books. They discuss the how diversity impacts the workplace and how to recruit a more diverse workforce. Purchase Kelly’s latest book, It’s Time to Talk About Race at Work, at Amazon or wherever books […]

Implementing Vaccine Requirements

September 23, 2021 Duration: 01:08:00

With increasing concerns that the COVID-19 Delta variant is going to hamper the ability of the U.S. economy to fully reopen, some are looking to the private sector to mandate COVID-19 vaccinations for employees and invited guests to employer worksites. This webinar, presented by AED – Associated Equipment Distributors, features a panel of three trial […]

Remote Workforce Best Practices for Material Handling Organizations

August 25, 2021 Duration: 02:12

Learn best practices, ideas and advice for managing and engaging a remote workforce. Find more remote & hybrid workforce resources at

Reputational Risk in the Age of Social Media

June 21, 2021 Duration: 40:52

If your company were hit with bad news, a damaging allegation or ugly lawsuit, would your reputation survive the media storm? Social media ubiquity and heightened public sensitivities add up to new and greater risks for companies … and greater need for speed when issues arise.

MHEDA Talks: Judy Hoberman on Culture & Women in Leadership

February 22, 2021 Duration: 28:04

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with speaker and author, Judy Hoberman. They discuss workplace culture, gender differences, women in leadership, building relationships, and more. Stay tuned for more episodes of the MHEDA Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

Insurance Programs: How They Improve, Protect and Reduce Costs

February 18, 2021 Duration: 27:35

Jim Ricker, CEC, JT Bates Insurance Group/Ricker & Associates, will help you understand the benefits of insurance programs and how they can improve, protect, reduce cost, but more importantly how to protect your valued assets in the event of a loss, including cataclysmic loss. Jim will discuss loss control, prevention and the different types of […]

Service Team Metrics & Leadership Development

January 27, 2021 Duration: 03:10

How do you get a struggling service department on the right track to growth? Learn how to develop metrics and create an environment of teamwork and leadership development to build high performance teams in your service department. The full course, Service Team Metrics & Leadership Development, presented by MHEDA Member Jeff Morris, Corporate Service Manager, […]

ESOPs 101: Employee Stock Ownership Plans

July 17, 2020 Duration: 31:53

This presentation will cover the basics of ESOPs. Nick Francia, partner of The Capital ESOP Group – UBS Wealth Management and a nationally-recognized speaker on the topic of ESOPs, will start with an overview of the different internal and external options that a business owner has to sell or transition their privately-held business. From there, he […]

Rental Equipment Protection Options: Pros & Cons

June 10, 2020 Duration: 30:11

There are various ways to protect yourself and your customer relationships while your equipment is out on rent. Jayme Bates, Chief Executive Officer for JT Bates Group, will explain each of the rental equipment protection options along with the pros and cons of each of those options. Learn about different insurance options and what to […]

Managing your Sales Team from Afar with Lauren Zak

April 30, 2020 Duration: 32:09

Managing your team remotely can be a challenge even for the most tech savvy sales manager. In this virtual convention session, Lauren Zak discusses how to rely on your CRM to do heavy lifting, while coaching your team to build a pipeline through effective questioning not just customer check-ins. 

Rental Financial Drivers

February 17, 2020 Duration: 03:06

The rental department is an important profit center in a dealership. Make sure your company is achieving the full potential of your rental assets. The full course, Rental Financial Drivers, presented by Josh Smith, Toyota Forklifts of Atlanta, is available in the members-only MHEDA Learning Management System. Register at

Growing Rental Income

February 17, 2020 Duration: 02:23

Capturing business where a competitor has long term rental units is difficult because of transportation and accidental damage costs. However, there are ways you can make it worth it for the customer. The full course, Rental Equipment Management Best Practices, presented by Dave Baiocchi, Founder and President of Resonant Dealer Services LLC, is available in the […]

MHEDA Gives Back

December 9, 2019 Duration: 02:54

MHEDA exists to serve our members and contribute to the industry as a whole. You, our members, collaborate with us, to make changes and strengthen the material handling industry. We know you want to make an impact in your community too. That’s why we started MHEDA’s Give Back Initiative. 

Driving Behaviors with Compensation

August 15, 2019 Duration: 02:18

Do your bonus and incentive programs drive long term, repeatable and “self-generating” outcomes? Learn how a program focused on driving appropriate behaviors can create the desired results as a by-product.  The full hour long course, Aftermarket Management Compensation, presented by Dave Baiocchi, President, Resonant Dealer Services LLC, is available in the members-only MHEDA Learning Management […]

Becoming an Employer of Choice

August 1, 2019 Duration: 02:28

How do you attract top talent to your organization? Learn one formula that creates an environment and reputation for your company that will make people want to work for you. The full hour long course, How to Become an Employer of Choice, presented by Buddy Smith, former Owner/President of CMH Services and Todd Maxwell, COO […]

On-Boarding New Hires

July 26, 2019 Duration: 02:05

If you’ve ever been the new to an organization, then you know how it feels and how frustrating it can be. Learn why and how to start an effective on-boarding program for new hires. The full hour long course, On-Boarding: What do we do with the new hire?, presented by Andy McNulty, Founding Partner, Communication […]

Create a Proactive Parts Department

June 28, 2019 Duration: 02:12

Parts departments can fall into a reactive mode. Learn what you can do to become more proactive and generate more parts sales and profit to your bottom line. The full hour long course, Best Practices in Parts Department Operations, presented by Jeff Fuller, VP Operations & Sales, Lift Solutions, Inc., is available in the members-only […]

Succession and Knowledge Transfer

June 26, 2019 Duration: 02:56

Knowledge transfer is an integral part of any succession plan. It’s never too early to start the process.

Permitting Basics

June 18, 2019 Duration: 02:58

Do you install equipment for your customers? As permitting requirements become more strict and are enforced more frequently, you have an opportunity to help your customers through the process, protect your business, and create a competitive advantage. The full hour long course, Permitting: Challenges and Opportunities, presented by Scott Hennie, President of Elite Supply Chain […]

A Culture of Safety

March 8, 2019 Duration: 02:18

Everyone has a culture of safety but does your organization have a GOOD culture? Learn how to get buy-in from your employees for your safety program by setting the tone and sending the right message. The full hour long course, Safety: Who is Responsible in Your Organization, presented by Ronnie Vaughn, Safety and Environmental Manager, Gregory […]

Best Practices in Service Department Operations

March 4, 2019 Duration: 03:18

Do you know the most critical pieces of a successful service program? Learn about the operating benchmarks you should be tracking and how to reach reach your goals for each of them. The full hour long course, Best Practices in Service Department Operations, presented by Jeff Fuller, VP Operations & Sales, Lift Solutions, Inc., is […]