The Distributor Services Imperative

Time: 1:00PM-2:00PM CT

Fee: No charge for MHEDA Members

This Webinar is presented as part of NAW’s series: Adding Value in a Post-Pandemic World: New Leadership Strategies for Distributors. Each part includes a free research report to download and an accompanying webinar to watch live and also on demand. Learn More

Presented by

  • Ian Heller, Founder and Chief Strategist for Distribution Strategy Group
  • Jonathan Bein, Ph.D. is Managing Partner at Distribution Strategy Group


We believe that a comprehensive offering of value-added services can be a powerful differentiator versus disruptors—particularly digital-first competitors. Our 2020 research demonstrated that distributors agree, yet they do a poor job of managing these services, which drives up costs, impairs effectiveness, reduces customer satisfaction and limits the potential for differentiation. In this sixth research report and accompanying webinar, we will identify best practices for developing, implementing, monetizing and managing services.

Our goal for this entire series is to ensure that distributors who participate in this series are armed with new modes of thinking along with information that can help them build robust strategies with staying power.