In the latest episode of the MHEDA Talks podcast, Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Alex Reed, Chief Commercial Office at Vsimple, about the importance of the customer experience, how that experience is effected by internal processes, how to implement new technologies to improve employee and customer experiences, and more.
The MHEDA Talks podcast series features interviews with industry thought leaders on issues and trends affecting MHEDA members. This series is part of MHEDA’s Material Handling Masters podcast channel where you can hear industry economic insight, trends and MHEDA member perspectives to help you improve business operations and stay relevant in a changing industry. Listen and subscribe to the Material Handling Masters channel at www.mheda.org/podcast or your favorite podcast service.
About The CX Edge
The CX Edge was created to serve the B2B community by developing and executing customer experience strategies that focus on your primary business objectives of increasing profitability by retaining and acquiring new business. Find out more at cx-edge.com.
The Material Handling Equipment Distributors Association, www.mheda.org represents over 600 member companies representing thousands of individuals across North America that distribute, service, install and manufacture all types of material handling equipment and related technologies serving the warehousing and distribution industries.
News stories are submitted by member companies. Publication of a story does not indicate an endorsement of any product, event, or company by MHEDA.