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What is MHEDA? The Material Handling Equipment Distributors Association is the only national trade association dedicated solely to improving the proficiency of the independent material handling equipment distributor.
MHEDA represents all segments of the industry and offers resources such as education, networking opportunities, industry specific information, statistical and trend analysis and all other information specific to the material handling industry.
Connect with MHEDA Today!
Membership Application
Customized Web Pages
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MHEDA wants to help you find the programs and services just right for you and your career path! Use the links to view resources available on our website, organized by your profession. There are many more resources available through-out our site, this is just a starting point to help you navigate.
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Industry Executives
Sales Professionals
Human Resource Professionals
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Upcoming Live Events
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September 11-12, 2008
Crown Plaza Chicago O'Hare
Rosemont, Illinois
Designed Specifically for: Parts Mgrs, Service Mgrs, Branch Mgrs and Operations Mgrs.
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November 5-7, 2008
Eaglewood Resort & Spa
Itasca, Illinois
Learn to develop a strategic marketing plan to grow your business.
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MHEDA Resources
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Publication — Applying lean concepts makes sense because becoming lean means becoming a more effective distributor.
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Industry Report — MHEDA's Newly Published Employee Compensation Report and Cross Industry Report
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Publication — Objective Based Selling (the book). Learn to Sell More at Higher Gross Margins written Gary T. Moore, Industry Veteran More
Sold Exclusively through MHEDA.
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Industry Report — MHEDA's Newly Published Distributor Performance Benchmarking Report for Lift Truck dealers and Storage & Handling and Engineered System Dealers
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AT YOUR SERVICE
From an inside look at distributor service departments to the philosophy behind selling service capabilities, MHEDA Members have myriad perspectives on the issues and hot service-related topics affecting the industry. Learn what members are saying about diagnostic software, recruiting technicians, providing incentives, fixing conveyors and selling parts.
Selling Excellent Service
The most essential strategic element to success.
By Don Chance
Selling service is a lot more than sending out an aftermarket rep to quote operational maintenance contracts or an engine rebuild. Done correctly, selling service can become the central theme that drives your dealership to market dominance.
It is critical for you as a dealer principal that your short-term and long-term business strategies align to increase your dealership's value. Increasing a business's value requires driving both profitability and revenue growth. Selling service, or more correctly, selling excellent service, it the most essential strategic element to assure success in the effort.
View article in its entirety, published in the Third Quarter 2008 issue of The MHEDA Journal Online.
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