In this time of rapidly evolving changes, we are committed to supporting each of our customers, providing the same level of service that you are accustomed to. We recognize that maintaining your equipment is critical to minimizing the inevitable challenges to your operations.
We will continue operating as Essential Business for Critical Manufacturing in COVID-19 response.
The Wolter Group of Companies is here to help minimize these challenges by working with you and your business on all material handling needs, including service, parts, sales, training, and rentals.
We are flexible & taking extra precautions to assist you in these ways:
We will still come to you and adapt to your company’s policy on visitors.
If your protocol restricts our technicians from working inside your facility:
- We can arrange to perform service on equipment in an outdoor space
- A “no customer signature required” policy has been implemented to limit contact
If protocol prohibits our technicians coming to your facility:
- Each Service Department is offering discounted cartage and freight rates for shipping equipment to our facilities for service
- A complimentary steam cleaning before returning it to you
Contact Us for Service Support
Each of our facilities parts departments will continue to provide customers the materials they need. In abiding by our customer and employee safety guidelines, and CDC regulations, we have implemented the following to our operations:
If parts need to be picked up from one of our parts counters, be assured that our employees are disinfecting the area, observing 6ft of social distance, and hand sanitizer is provided at all counters. Our goal is to have you in and out as quickly as we can!
Each of our sales representatives are ready to assist you in any way they can – safely, of course. If you’re not sure who your representative is, contact us and we’ll put you in touch with one of our industry experts to consult over the phone.
Contact us with questions on new/used equipment, pallet racking, overhead cranes and hoists, or ways to automate your warehouse space.
We understand that for many, certain operations don’t stop, and neither does their equipment. As your operator training and train-the-trainer experts, we are committed to helping keep you and your employees up to date on certifications.
We will continue offering in-person classes and can adapt to your company’s policies. If you prefer for us to us to do operating training class from our location, we can stream it to yours.
If you are interested in training your own employees, our online Training Portal has all the information to walk you through the necessary steps.
Contact us to learn more about our virtual and online training options.
Each of our facilities’ rental departments are stocked and ready to go. We have you covered on all your short or long-term rental needs:
- Industrial cleaning equipment
- Aerial lifts
- Pallet trucks & more
Be assured that all equipment will be thoroughly cleaned & disinfected before delivery!
We encourage each of our customers to contact us when needs arise, as we are devoted to helping where we can.
Together, we will keep your business and equipment in motion.
The Wolter Group of Companies