MHEDA TALKS

Culture by Design: How InCord Builds, Listens, and Leads

About This Episode

Meredith Shay and Robin Ritz of InCord share how intentional leadership, employee engagement, and a people-first culture have helped shape a workplace where employees feel connected, supported, and motivated to grow. In this episode of MHEDA Talks, they discuss the importance of communication, feedback, accountability, and creating meaningful experiences that strengthen both teams and long-term business success.

Listen to the Audio Podcast

Building a Workplace People Want to Be Part Of

In this episode of MHEDA Talks, host Katie Richards sits down with Meredith Shay, Owner & CEO of InCord, and Robin Ritz, Owner & VP of Sales and Marketing at InCord, to discuss what it takes to create a workplace culture employees genuinely want to be part of.

Recognized as a top workplace year after year, InCord shares how intentional leadership, consistent communication, employee feedback, and personal growth initiatives have helped shape a culture built on trust, accountability, and connection. Meredith and Robin also explore the importance of balancing business goals with employee well-being, creating meaningful work experiences, and leading with both vision and empathy.

Key Topics Discussed
  • Building a culture rooted in trust, consistency, and communicatio
  • The role of leadership alignment in employee engagement
  • Why employee feedback should drive continuous improvement
  • Supporting employees both personally and professionally
  • Creating meaningful workplace experiences that improve retention
  • How intentional culture-building strengthens long-term business success
About Meredith Shay & Robin Ritz

Meredith Shay is the Owner & CEO of InCord, a custom safety netting provider serving the material handling industry and other markets focused on workplace safety. Meredith is passionate about building strong teams, fostering accountability, and creating a workplace culture where employees can thrive.

Robin Ritz is the Owner & VP of Sales and Marketing at InCord. Robin is known for her people-first leadership style and focus on dream management, helping employees align personal goals with meaningful career growth while contributing to a collaborative and purpose-driven workplace culture.

About the MHEDA Talks Podcast

Katie Richards is MHEDA’s Member Engagement & Workforce Development Manager, dedicated to fostering strong connections within the material handling industry. Through MHEDA Talks, she engages with industry experts and thought leaders to explore timely topics, share practical insights, and bring forward conversations that matter most to MHEDA members. MHEDA Talks offers a platform to stay informed, gain new perspectives, and navigate the evolving challenges and opportunities within the industry.

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Gene Marks

CPA, National Business Columnist, Author & Speaker

Gene Marks is a past columnist for both The New York Times and The Washington Post. Gene now writes regularly for The Hill, The Philadelphia Inquirer, Forbes, Entrepreneur, The Washington Times, and The Guardian. Gene is a best-selling author and has written 5 books on business management. Gene appears on Fox Business, MSNBC, as well as CBS Eye on the World with John Batchelor and SiriusXM’s Wharton Business Channel where he talks about the financial, economic and technology issues that affect business leaders today. Gene helps business owners, executives and managers understand the political, economic and technological trends that will affect their companies and provides actionable insights.

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