Why the Master Manager Program is a Game Changer

Master Manager Program

In part 1 of this 2-part episode of MHEDA Talks, host Shari Altergott, CEO of The CX Edge, is joined by Mike Vaughan, CFO at Thompson & Johnson Equipment, and Jeremy Wall, co-founder and CEO at GoalMakers, to discuss MHEDA’s Master Manager Program. Now entering its fifth year, this 10-week hybrid program blends self-paced online learning with live biweekly Zoom sessions, designed to strengthen leadership, financial acumen, and operational effectiveness. Participants gain practical tools to improve decision-making, align team goals, and understand how every role impacts a company’s bottom line. Mike and Jeremy share real-world examples of how the program has helped both financial and non-financial leaders demystify key business metrics, speak a shared “financial language,” and contribute more confidently to strategic conversations.

Key Topics Discussed

• Overview and structure of the Master Manager Program

• Importance of financial literacy for all managers, not just executives

• Translating financial concepts into everyday operational decisions

• Using DSC (Distributor Statistical Comparison) to apply industry benchmarks

• Real-world success stories from program alumni

• Building confidence and credibility when communicating with leadership

About the Guests

Mike Vaughan has over 24 years of experience in the material handling industry, currently serving as CFO at Thompson & Johnson Equipment. A former MHEDA Board Chair, Mike is passionate about helping operational teams understand and achieve financial goals.

Jeremy Wall is co-founder and CEO at GoalMakers, specializing in accessible leadership and business education. He has facilitated the Master Manager Program for MHEDA since its launch in 2020, helping hundreds of leaders sharpen their skills and connect with industry peers.