MHEDA TALKS

Communication in the Workplace

About This Episode

Pamela Barnum, Trust Strategist & Nonverbal Communication Expert, shares powerful insights on decoding nonverbal cues, building trust, and mastering communication in today’s digital workplace. From conflict resolution to emotional intelligence, this conversation is packed with actionable strategies to help leaders strengthen relationships and boost team dynamics.

Listen to the Audio Podcast

Communication in the Workplace

In this episode of MHEDA Talks, host Shari Altergott, CEO of  The CX Edge, sits down with Pamela Barnum—former undercover police officer, federal prosecuting attorney, and now a highly sought-after communication expert. Pamela, a featured speaker at MHEDA’s upcoming Emerging Leaders Conference, shares her expertise on building trust, decoding nonverbal communication, and improving workplace dynamics in today’s fast-paced, digital world. Drawing from years of high-stakes experience, Pamela offers practical tools for navigating conflict, adapting to different communication styles, and leveraging emotional intelligence to foster stronger relationships at work and beyond.

Key Topics Discussed
  • The #1 Workplace Issue: Communication

  • Active Listening & Nonverbal Cues

  • Conflict Resolution Strategies

  • Emotional Intelligence in Leadership

  • Communication Across Generations

  • The Impact of Technology on Workplace Interactions

About Pamela Barnum

Pamela Barnum, a former undercover police officer and federal prosecuting attorney, is now a trust strategist and nonverbal communication expert. Drawing on her 20-year career in law enforcement and the courtroom, she shares real-world techniques for building trust, detecting deception, and enhancing communication—skills honed while working undercover and refined through advanced study in corporate negotiation.

Unlock the transformative power of effective communication in leadership. Designed for aspiring leaders, this dynamic event offers engaging sessions, expert keynotes, and interactive roundtables focused on building the skills to articulate vision, inspire teams, and foster meaningful connections. Discover how mastering communication can elevate your leadership journey and empower you to lead with confidence and clarity — Learn More! 

About the MHEDA Talks Podcast

Shari Altergott has over 20 years of experience within the Material Handling Industry.  During her career she has held several positions withing marketing, sales, business development and executive leadership. Today she leads The CX Edge, a customer experience consulting firm focused specifically on the material handling industry. Over her time, she has developed full scope marketing functions that manage corporate initiatives related to customer experience, CRM, social networking, brand development, advertising and lead generation. Learn more at cx-edge.com.

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Gene Marks

CPA, National Business Columnist, Author & Speaker

Gene Marks is a past columnist for both The New York Times and The Washington Post. Gene now writes regularly for The Hill, The Philadelphia Inquirer, Forbes, Entrepreneur, The Washington Times, and The Guardian. Gene is a best-selling author and has written 5 books on business management. Gene appears on Fox Business, MSNBC, as well as CBS Eye on the World with John Batchelor and SiriusXM’s Wharton Business Channel where he talks about the financial, economic and technology issues that affect business leaders today. Gene helps business owners, executives and managers understand the political, economic and technological trends that will affect their companies and provides actionable insights.

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