Building Strong Leaders: Master Manager Program

Master Manager Program

In this episode of MHEDA Talks, host Shari Altergott, CEO of The CX Edge, continues the conversation on MHEDA’s Master Manager Program. Returning guest Jeremy Wall, President of GoalMakers and program facilitator, is joined by Jim Ripkey, President of Hy-Tek Intralogistics and long-time MHEDA member and contributor. Together, they explore the critical skills of goal setting, leadership development, and coaching managers to move from “doers” to effective leaders.

Jeremy provides an overview of the 10-week program, which blends self-paced learning with live peer-to-peer sessions focused on people management, vision and strategy, customer service, and financial fundamentals. Jim shares real-world insights on supporting managers in developing measurable goals, empowering teams, and sustaining success beyond the classroom.

Key Topics Discussed

• The Role of Goal Setting in Business & Personal Development

• Measuring Success: Financial, Customer, and Employee Engagement Metrics

• The Difference Between Team Goals vs. Personal Leadership Goals

• Coaching “Great Doers” Into Confident Leaders

• Empowerment Frameworks: Wide Boulevards & High Curbs

• Avoiding the “Binder on the Shelf” Syndrome – Sustaining Learnings After the Program

• Peer-to-Peer Learning & Long-Term Support

About the Guests

• Jeremy Wall is President of GoalMakers and facilitator of the MHEDA Master Manager Program. He brings years of experience helping leaders build management skills, financial literacy, and long-term business strategies.

• Jim Ripkey is President of Hy-Tek Intralogistics Industrial Truck Division. A long-standing MHEDA member, he has contributed extensively to the Emerging Leaders Program and Master Manager Program, offering practical leadership experience and mentoring future managers.

Develop Managers Who Drive Growth

MHEDA’s Master Manager Program is a 10-week hybrid learning experience designed to help leaders at all levels master the fundamentals of people management and business financials. With a blend of expert facilitation, peer-to-peer learning, and actionable frameworks, participants walk away with practical tools they can implement immediately to improve their leadership and business results.