By Todd Cohen The pandemic exacerbated many things. But it has also taught us a great deal about the future and how we build our business. It has highlighted what will set you apart from your competitors in your customers’ minds. Every company faces a glaring realization: Your people are now your most competitive and […]
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How Technology Integration Will Augment Humanity By Scott Klososky The acceleration of the digital transformation due to the pandemic brought both encouraging and worrying trends. On one hand, teleconference platforms allowed us to stay connected during mandatory social distancing requirements. On the other hand, many developed “Zoom fatigue” due to the overuse of these […]
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By Kevin D. Brown Creating a culture that drives organizational excellence and customer loyalty is not only essential, it is heroic. More than ever, leaders must focus on and find ways to harness the power of culture by creating a positive, innovative and pliable environment where teammates can become the best version of themselves and […]
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Joni Brown never imagined when she took a chance on a job as a business development representative for a forklift manufacturer that she’d grow in the industry to become a national account sales manager more than a decade later. In 2009, when Brown was ready to make a career change after a decade in the […]
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When a father and son – each forklift service technicians – found themselves out of work following the Great Recession of 2008, they bought two used vans and decided to start a mobile forklift repair business in Goldsboro, North Carolina. Dan West and his son Shayne shared almost 40 years of forklift service experience between […]
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