You are invited to attend a NEW one-day Networking Summit. This interactive event is designed to help material handling professionals connect, improve their customer and employee engagement experience in their organization. Enjoy roundtable discussions with industry peers, dynamic presentations, continental breakfast, catered lunch, facility tour of TVH US Headquarters location include the state-of-the-art facility., raffle prizes, and endless networking opportunities.
SUMMIT TIME AND LOCATION
Thursday, October 28 from 9:30 am-4:30 pm
Hosted by MHEDA Member – TVH
16355 S Lone Elm Rd
Olathe, Kansas 66062-9238
$99 per person for Summit
$25 per person to attend Optional Dinner
WHO SHOULD ATTEND
Material Handling Professionals
Human Resources Professionals
Anyone interested in networking with fellow Material Handling Professionals
Presented by Dirk von Holt, President, TVH
After a number of acquisitions, it became necessary for TVH Parts to embark on the path of actively managing the Customer Experience 15 years ago. Different processes, sometimes in the same department spread over different locations, made for a very inconsistent customer experience and is the number one reason for unhappy customers. Research has shown that companies, who consistently deliver a positive customer experience across all points of contact with the customer, maintain customer loyalty, build stronger brands, and are better to avoid competing on price alone.
- Understanding the Customer Experience
- Engaging the Employee
- How to Start
About the Speaker: Having worked his entire career in Material Handling, Dirk von Holt is a true veteran of our industry. He started his career running a forklift dealership in Scandinavia managing a walkie and pallet truck manufacturing company in New York and Virginia. He then moved on to start a wholesale operation for a large German manufacturer in the US. In the later part of his career, he was an executive for TVH Parts, all of which provided him a solid understanding of the overall customer dynamics in our industry. He guided the TVH organization through the implementation and then the continuation of an active customer experience management leading to high CES (Customer Effort) and NPS (Net Promoter) scores. Dirk & TVH has been a long-time member of MHEDA. Dirk also served as President of ITA in 2004-05.
Employee Experience Presentation “Now That I’ve Got Them, How Do I Keep Them?”
Presented by Don Phin
Employee turnover is extremely costly and a major challenge facing our industry. The program will provide strategies and tools to help you keep your valuable employees. Remember this: every HR problem becomes a sales problem.
- Statistics relating to turnover
- Why people leave
- The true costs of turnover
- Strategies for reducing turnover
- The cost/ease/impact formula
About the Speaker: Don Phin has been a California based employment lawyer and entrepreneur. After 17 years in litigation, he began a consulting career that evolved to creating one of the first online HR Programs, HRThatWorks, used by 3,500 companies and sold to ThinkHR in 2014. He has self-published seven books, the most recent being the 40/ /40 Solution to Managing the Emotional Energy of Leadership and Sales. Don is a top trainer for LinkedIn with his programs having been viewed world-wide more than 350,000 times. He has spoken to more than 6,000 CEO’s through the Vistage organization. Today Don does public speaking, workshops and executive coaching.
Discuss the challenges and opportunities faced by Material Handling professionals and learn how others are managing the same issues.
TVH WAREHOUSE AND ASRS TOUR
Join TVH’s Operations team for an eye-opening tour of our state-of-the-art Distribution Center in Olathe, KS.
October 27 from 6:30 pm – 8:30 pm – Networking Reception
The 180 Room at Kansas City Joe’s (next to the hotel)
11950 South Strange Line Road
Olathe, Kansas 66062
Join your MHEDA friends and material handling peers in a networking reception. Includes a full Kansas City-style BBQ dinner, along with beer, wine, and soda. Registration Fee of $25 per person.
GIVE BACK EVENT
TVH and MHEDA are happy to partner with the Kansas City Chapter of the Boys & Girls Club of America to help support their annual School Supply Drive. This yearly donation drive helps provide desperately needed school supplies to boys and girls across the Kansas City area.
Schedule at a Glance
- 6:30 pm - 8:30 pmNetworking Reception & Dinner - The 180 Room at Kansas City Joe’s (next to hotel)
- 8:45 am -Bus departs from Hotels to TVH Office
- 9:00 am - 9:30 amRegistration & Continental Breakfast
- 9:30 am - 10:15 amWelcome and Introduction & Meet the Host, TVH
- 10:15 am - 11:15 amCustomer Experience Presentation, presented by Dirk von Holt, TVH
- 11:30 am - 12:15 pmRoundtable Discussions
- 12:15 pm - 1:00 pmNetworking Luncheon
- 1:00 pm - 2:30 pmTour TVH Warehouse and ASRS
- 2:30 pm - 3:30 pmEmployee Experience Presentation, presented by Don Phin
- 3:45 pm - 4:15 pmRoundtable Discussions
- 4:15 pm - 4:30 pmRaffle Drawing and Closing Comments
Wednesday October 27
Thursday October 28
Hilton Garden Inn Olathe
12080 S Strang Line Rd
Olathe, KS 66062
Rate: $134 plus tax per night
(Ask for TVH Corporate Rate)
Holiday Inn Express & Suites
12070 S Strang Line Rd
Olathe, KS 66062
Rate: $114 plus tax per night
(Ask for TVH Corporate Rate)
What Do Members Say About Past Summits?
“Loved the involvement, more than I expected.”
“Great experience today overall.”
“The networking and programming are always great with MHEDA.”
“Great meeting, very informative.”
“Truly like the one-day format-short and to the point.”
“Enough time to network, content was excellent.”
“Very well executed event with relevant information.”