On-line Customer Service Training Program
Featuring The Telephone Doctor®
Exclusive FREE benefit for MHEDA Members...a $149 value!
| You and your employees can brush up on customer service skills 24/7 with access to the content in the Complete Video Training Library absolutely FREE. Customer Service Training improves the way your organization communicates with your customers. Register Now. |
 |
This program specializes in supplying proven service skills and techniques which translate into higher revenue, lower customer turnover and reduced stress on your customer service representatives.
|
Nancy Friedman
|
|
This Customer Service Program consists of 22 best selling courses, presented by Nancy Friedman, The Telephone Doctor®. Each program is 10 to 30 minutes in length, totaling over 6 hours of training. MHEDA offers this on line program for your customer service reps that includes high quality video chapters, on line quizzes that measure retention, post-quiz feedback, key point reminders (printable) and a certificate of completion...directly from the desktop. |
Telephone Doctor® Customer Service Training has helped many organizations improve the way they communicate with their customers. Key employees that this service would benefit most are:
- Customer Service Reps
- Technical Support Reps
- Sales Reps/Sales Support Reps
- Administrative Assistants
- Accounting/Collection Personnel
- Management/Supervisor Personnel
- Receptionists/Switchboard Personnel
Service Skills.Com offers web-based access to the proven content in the Telephone Doctor® Complete Video Training Library. Users will sharpen their skills on a variety of customer service topics including: handling irate callers, basic phone skills, coaching, up selling, listening and questioning skills, internal service and much more. All twenty-two courses feature unique key points panels, quizzes, quiz feedback and a Certificate of Completion when that quiz has been mastered.
This is a free service for MHEDA Members only through December 1, 2010. If you are a member and interested in signing up for this program, simply complete the Registration Form and you'll be ready to begin in 24 to 48 hours. If you are not a member, please contact us at connect@mheda.org.
