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Description
"Best Practices in Service Management" is designed to illustrate the standards of industry performance in the areas of product support. You will come away with the measures of operationally excellent performance as well as some of the methods they can employ to drive their operations to those levels. This webinar is tailored for the front-line Service Managers but will also serve Operations Management.
What you will learn
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Scoping out the work of the Service Department
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The Structure and organization of your department
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Staffing for your success
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Using operating benchmarks of performance
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Working with the other departments
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Training and growth for your people
Who Should Attend
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New or experienced Service and Operations Managers of mid-size to medium size dealerships.
About the Speaker
 Jeff Fuller, Operations Manager at Lift Solutions has 10 years experience in the military followed by 18 years experience in the material handling industry. He held several positions in the material handling industry including shop technician, field technician, field service manager, service manager, branch manager and operations manager. Represented several brands including Crown, Raymond, Komatsu, Daewoo/Doosan, Hamech and Nissan. Fuller has many years of experience building strong, efficient and profitable service departments.
If you have any questions about this program or any other MHEDA events, use the comment feature below and send us your questions or comments or call us at 847-680-3500.
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