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Description
"Best Practices in Parts Management" is designed to illustrate the standards of industry performance in the areas of product support. You will come away with the measures of operationally excellent performance as well as some of the methods they can employ to drive their operations to those levels. This webinar is tailored for the front-line Parts Managers but will also serve Operations Management.
What you will learn
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The mission of the Parts Department
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Getting the structure right
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Ratios for staffing and processing
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Financial benchmarks of performance
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The measures of a high-performing Parts department
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Training and continuous improvement
Who Should Attend
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New or experienced Parts and/or Operations Managers of mid-size to medium size dealerships.
About the Speaker
 Jeff Fuller, Operations Manager at Lift Solutions has 10 years experience in the military followed by 18 years experience in the material handling industry. He held several positions in the material handling industry including shop technician, field technician, field service manager, service manager, branch manager and operations manager. Fuller represented several brands including Crown, Raymond, Komatsu, Daewoo/Doosan, Hamech and Nissan. Many years of experience building strong, efficient and profitable service departments.
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