NEW in 2011

On-Demand Training Webinars

Business demands are higher than ever. Employees are expected to do more with less. Give your team the training they are looking for: convenient, relevant and ON-DEMAND.

MHEDA University is excited to offer you an exciting new training option this Fall -- On-Demand Webinar Training! We have assembled our Top Ten programs that were originally presented during 2010 and 2011. You now have the opportunity to access these programs from the comforts of your home or office. It's affordable Material Handling Industry specific training that's available 24/7. Each webinar will be available as an On-Demand streaming playback or in a downloadable version. You can even download it to your mobile device or desktop! Topics range from Sales, to Parts & Service, to Hiring and more.

Once you receive your login information, you will have 60 days to view the webinar with unlimited playbacks. Your registration information will be processed within 24 to 48 hours (excluding weekends) and a confirmation email will be sent to you with instructions on how to access this On-Demand Training. Order On-Demand Programs Now!

Programs Available On-Demand

Sales

The Power of Open Ended Questions presented by Gary T. Moore. Learn specific questions for every step of the material handling sales process.

How to Create Sales Proposals that Sell presented by Gary T. Moore. Learn how to turn quotes into sales proposals that sell to decision influencers you can't meet, in meetings you can't attend.

Customer Face Time: The Importance of Reviewing Sales Proposals in Person presented by Gary T. Moore. This session discusses the most effective way of reviewing the proposal with the customer and what to do next.

Building Personal, Professional Selling Relationships presented by Gary T. Moore. This webinar will discuss how both the salesperson and the customer benefit from strong personal, professional relationships.

Benchmarks for a Successful Sales Department presented by Matthew Hicks. This program is designed for dealer principals and sales managers in the material handling industry that desire a better understanding of how successful sales organizations are performing and structured.

Creating Value in the New Economy presented by Daniel M. McQuistion, Ph.D. Learn how the customer's mindset has changed and how the salesperson needs to change their approach.

Parts & Service

10 Ways to Run a First Class Service Department presented by K. Richard C. Sinclair.  This webinar will give you a list of ideas that you can easily implement within your own operations to improve Dealership efficiency and profitability.

10 Ways to Run a First Class Parts Department presented by K. Richard Sinclair. Review a Top 10 list of ideas to improve customer service, customer retention and dealer profitability.

Hiring

Preparing for the Technician Shortage: Proactive Steps to Grow Your Service Business Without Poaching the Competition presented by Steve Smith. Learn ways to keep the candidate pipeline full and spread the word about our great industry.

Hiring and Interviewing for Material Handling Managers presented by Robert and Michelle Currie. This course will cover writing job descriptions to interviewing and more.